PREMIER TECH PARTNERS
Technology & IT Services | Salt Lake City, UT
Position: Level II IT Technician
Department: Managed Services (MSP)
Location: Based in Salt Lake County | Serving clients along the Wasatch Front, with a national remote client base.
COMPANY OVERVIEW
Premier Tech Partners is a boutique technology firm centered in Salt Lake County, serving businesses throughout the Wasatch Front. We deliver both Managed IT Services (MSP) and Enterprise Resource Planning (ERP) solutions, with a focus on building long-term partnerships with our clients. As the leading Acumatica ERP reseller in the region, we bring deep expertise on both the infrastructure and business-software sides of the technology equation — a combination that sets us apart from larger, more generalized providers.
Our team is small by design. That means every hire matters, and every technician has real ownership of their work. This is a role where you will have an opportunity to grow fast, work with a diverse client base, and have genuine and valued relationships.
ROLE SUMMARY
The Level II IT Technician is a core member of our MSP service team, responsible for delivering reliable, professional IT support to Premier’s growing client base. The primary focus of this role is serving businesses locally along the Wasatch Front, though Premier also supports a national client base remotely — giving you exposure to a broad range of environments and industries from day one. This role goes beyond basic helpdesk work — you’ll be trusted with meaningful infrastructure responsibilities, direct client relationships, and escalated support that requires real diagnostic skill.
As Premier continues to grow, this position also carries a natural path toward expanded ERP-side responsibilities. Technicians who demonstrate technical aptitude and client communication skills will have the opportunity to cross-train in Acumatica ERP support and consulting — a high-value skill set that broadens your career in ways most MSP roles simply cannot offer.
KEY RESPONSIBILITIES
MSP Client Support
- Manage and triage the IT ticket portal; own priority escalations and client follow-through from first contact to resolution.
- Provide hands-on troubleshooting and technical support for Premier MSP clients and internal staff across hardware, software, and network issues.
- Escalate complex issues to senior technicians with thorough documentation and context, ensuring continuity of service.
- Travel to client sites across the Wasatch Front to perform on-site support, assessments, and installations as needed.
Infrastructure & Systems
- Monitor server hardware, websites, and client backups; respond proactively to alerts and anomalies.
- Deploy, configure, and maintain antivirus and Remote Monitoring & Management (RMM) software across the client base.
- Deploy, configure, and maintain Active Directory both on-premises and Entra-based, as well as firewalls and other networking equipment across the client base.
- Assist the senior team with scheduled server patching, maintenance windows, and system health reviews.
- Support procurement processes including quoting, sourcing, and coordinating hardware and software for clients.
Documentation & Communication
- Create and maintain accurate technical documentation for client environments, procedures, and recurring issues.
- Communicate proactively and professionally with both clients and internal colleagues — setting expectations, providing updates, and closing the loop.
ERP Exposure & Growth
- Gain hands-on exposure to Acumatica ERP environments, including client connectivity, cloud and on-premise hosting configurations, and software upgrade coordination.
- Assist with technical setup and environment preparation for ERP client onboarding and version upgrades.
- For the right candidate, this role provides a genuine runway into ERP technical support and consulting — a high-demand specialty that complements MSP experience and significantly expands long-term career potential.
REQUIREMENTS
Experience & Technical Skills
- 3–5 years of experience in IT support, systems administration, or a closely related field.
- Solid working knowledge of Windows Server environments, Active Directory, and Microsoft 365 administration.
- Familiarity with RMM platforms (e.g., NinjaRMM, Datto, ConnectWise Automate) and professional ticketing systems.
- Understanding of networking fundamentals: DNS, DHCP, VLANs, VPNs, and basic firewall configuration. (Experience with Dell SonicWall or Fortinet firewalls a plus.)
- Experience with endpoint security tools, backup solutions, and patch management practices.
- CompTIA A+, Network+, or equivalent certification preferred; Microsoft certifications a plus.
Professional Qualities
- Strong diagnostic and problem-solving instincts — you pursue the root cause, not just the symptom.
- Excellent communication skills; able to translate technical issues clearly for non-technical clients.
- Self-directed and accountable: you take ownership of tickets and see them through with minimal hand-holding.
- Collaborative team player who supports colleagues and contributes to a positive, professional work environment.
- Flexible availability, including willingness to assist with after-hours maintenance or urgent client needs as they arise.
- Due to the nature of our client base, a Background check will be run and must be cleared.
- Valid driver’s license, reliable personal vehicle, and the ability to travel to client sites across the Wasatch Front.
WHY PREMIER TECH PARTNERS
We invest in our people. That means supporting your certifications, expanding your responsibilities as you grow, and giving you access to a range of technical disciplines — MSP, ERP, networking, and cloud — that most boutique firms simply don’t offer. You’ll work directly with decision-makers, build real client relationships, and have your contributions noticed. Premier is deliberate about who joins this team, because our culture matters to us. We are sharp, we take our work seriously, and we measure our success by the impact we have on our clients’ businesses — stabilizing their technology, removing friction, and positioning them to grow.
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
Work Location: Hybrid remote in Salt Lake County, UT
