Dispatch Assistant (Daytime, Swing Shift, Overnight, Entry-Level)
Company: FOS Monitoring Services, LLC
Location: On-site (in-person)
Job Type: Full-time (40-48 hours/week)
Schedule: Must have availability for nights, weekends, & varying shifts
Pay: $20.00/hour (probationary 90 days) Performance-based increases available after probation
Experience Level: Entry-Level
Encouraged Applicants: Veterans, Former Law Enforcement
About FOS Monitoring Services, LLC
FOS (Facility Operations Services) is a leader in real-time security monitoring for commercial properties across the United States. We are a mission-driven organization focused on proactive threat detection, rapid incident response, protecting people & property through real-time decision-making.
As our operations expand, we are seeking detail-oriented, dependable individuals to join our dispatch & monitoring teams in a high-performance control room environment.
Role Overview
As a Dispatch Assistant, you will support Incident Management Coordinators (IMCs) in real-time surveillance & emergency response operations. You will work alongside an experienced monitoring team to observe live security feeds, identify suspicious or criminal activity & help coordinate appropriate responses.
This role operates in a fast-paced, high-stakes environment where clarity, accuracy & sound judgment are essential. You will be responsible for maintaining detailed logs, supporting communication between teams & assisting in the dispatch of field personnel or emergency services when necessary.
Key Responsibilities
- Assist Incident Management Coordinators with live video surveillance monitoring
- Identify & assess suspicious or criminal activity in real time
- Dispatch field personnel and/or emergency services when incidents occur
- Maintain accurate incident logs, communication records & status updates
- Coordinate with analysts & security personnel to ensure situational awareness
- Follow established protocols for escalation & reporting
- Provide support to Incident Management Coordinators as needed
Qualifications
- High school diploma or equivalent (required).
- Strong attention to detail with a focus on accuracy in fast-paced environments
- Ability to multitask and manage competing priorities effectively
- Strong communication and decision-making skills under pressure
- Comfortable working day, swing, overnight, and/or weekend shifts
- Computer proficient & able to quickly learn new systems/ platforms
- Prior military, law enforcement, or security experience is a plus
- Experience with Google Workspace is a plus
Training & Schedule
- Training schedule will be provided upon hire.
- Post-training schedule is TBD; candidates must have full availability for daytime, swing, overnight & weekend shifts.
What We Offer
- Competitive entry-level pay with structured performance reviews
- Opportunities for pay increases after probationary period
- Career growth within a fast-growing operations team
- Mission-driven work environment focused on real-world impact
- Opportunity for veterans and service professionals to apply their experience in a meaningful role
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Application Question(s):
- Which shifts are you available to work?
Days
Swing shifts
Overnights
Weekends
Any shift
- Do you have CCTV monitoring experience?
- How would you rate your attention to detail and ability to multitask in a fast-paced environment?
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Saint Michael, MN 55376 (Required)
Ability to Relocate:
- Saint Michael, MN 55376: Relocate before starting work (Required)
Work Location: In person
