Full-time Loading Dock Officer, $27.00/hour, Waltham MA
Northeast Security is looking for a Loading Dock Officer for one of our top clients in Waltham, MA!
Pay rate: $27.00/hour
***MUST have previous Loading Dock and/or Logistics experience!***
Parking is available at the location
Schedule: Monday-Friday: 7:00m-4:00pm (9 hour shifts)
Loading Dock Manager Requirements:
- Monitor all loading dock entry and exit points to ensure that only authorized individuals and vehicles are permitted access
- Enforce ARE and NES security policies, including badge requirements, sign-in procedures, and safety protocols.
- Conduct visual inspections of incoming packages, equipment, and materials as required.
- Maintain situational awareness of dock activity to prevent unauthorized access, tailgating, or unsafe conditions.
- Report suspicious behavior, unsecured doors, hazards, or unusual activity immediately to the Account Manager & RSOC.
- Coordinate scheduled and unscheduled deliveries according to building policies and loading dock calendar.
- Ensure dock bays, corridors, and freight pathways remain clear, safe, and unobstructed.
- Monitor freight elevator usage and enforce appropriate load-in/load-out procedures.
- Report all elevator malfunctions and open work orders for documentation purposes.
- Document all incidents, safety concerns, vendor issues, or violations in accordance with NES reporting protocols.
- Provide professional, courteous assistance to all tenants, vendors, and contractors.
- Communicate clearly and effectively while enforcing policies.
- Direct individuals to the proper locations while ensuring compliance with building procedures.
- Support special events, major deliveries, and tenant needs with a customer-focused attitude.
- Maintain accurate logs of deliveries, dock access, contractor sign-ins, and any unusual activity.
- Complete incident reports, supplemental reports, and after-action reviews as needed.
- Notify management immediately of escalated issues—such as repeated vendor violations, hazardous deliveries, or access control problems.
- Participate in ongoing training related to access control, emergency response, customer service, and NES/ARE post orders.
- Support training of newly assigned officers to the loading dock as directed by the Account Manager or Supervisor.
- Familiarity with CCURE, SV3, Angus Anywhere, ExacqVision, or other building systems preferred (training provided).
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Assume other duties as required by either Client or Northeast Security, Inc
Security Officer Skills:
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Excellent customer service skills
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Strong attention to detail
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Strong written and verbal communication skills
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Ability to show responsibility and friendliness towards clients and residents.
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Strong professionalism
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Ability to solve conflict/problem solve.
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Maintain the highest ethical and professional standards.
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Must be able to multi-task and self-manage in a dynamic environment.
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