Position Overview:
The Program Manager is responsible for the overall management and operation of The Perimeter, an adult day program at Veterans Multi-Service Center. This includes overseeing daily activities, staff supervision, ensuring compliance with relevant regulations and policies, managing the program budget, and fostering a therapeutic and supportive environment for participants.
Key Responsibilities:
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Program Management and Development:
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Oversee the daily operations of Adult Day Services, ensuring the program meets the needs of its participants and adheres to all relevant regulations and policies.
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Develop and implement program goals, objectives, and activities in alignment with the organization's mission and strategic plan.
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Evaluate program effectiveness and make necessary adjustments to improve service delivery.
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Stay informed about best practices and emerging trends in adult day services and related fields.
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Explore opportunities to expand and enhance the program, including developing new services and partnerships.
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Staff Supervision and Development:
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Supervise and mentor program staff, including Program Coordinators, Case Managers, and other client services staff.
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Provide guidance, support, and professional development opportunities to staff.
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Conduct regular staff meetings, individual supervision sessions, and performance evaluations.
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Foster a positive and collaborative team environment.
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Participant Care and Support:
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Ensure that participants receive high-quality, person-centered care and support that meets their individual needs.
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Develop and implement individualized care plans in collaboration with participants, families, and other service providers.
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Monitor participant progress, address concerns, and intervene when necessary to ensure well-being and safety.
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Create a welcoming, engaging, and therapeutic environment for participants.
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Administrative and Financial Management:
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Manage the program budget effectively, ensuring financial stability and sustainability.
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Maintain accurate records and documentation, including participant files, attendance logs, and financial reports.
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Ensure compliance with all relevant regulations and policies, including those from funding sources and licensing agencies.
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Community Outreach and Collaboration:
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Build and maintain relationships with community partners, referral sources, and other stakeholders.
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Represent the program and the organization at community events and meetings.
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Advocate for the needs of older adults and individuals with disabilities.
Qualifications:
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Education and Experience:
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Master’s degree in social work, Gerontology, or a related field preferred.
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Bachelor's degree with equivalent experience will be considered.
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Minimum of three years of experience working with older adults or individuals with disabilities in a human services setting.
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Prior supervisory experience required.
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Experience with adult day programs or similar programs preferred.
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Skills and Knowledge:
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Strong leadership, management, and organizational skills.
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Excellent communication, interpersonal, and problem-solving skills.
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Knowledge of best practices in adult day services and person-centered care.
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Ability to work independently and as part of a team.
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Proficiency in Microsoft Office Suite and other relevant software.
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Other Requirements:
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Valid driver's license and reliable transportation.
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Ability to work occasional evenings and weekends as needed.
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Commitment to the mission of Veterans Multi-Service Center.
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First Aid and CPR certification.
