About Ocean Aero:
Ocean Aero is an award-winning US company that has created the world’s first and only environmentally powered Autonomous Underwater and Surface Vehicle (AUSV). Ocean Aero’s autonomous marine robot, the Triton, operates exclusively on wind and solar energy and performs long endurance missions on the ocean surface with the ability to dive below the waves for underwater operations. The Triton uses a complex array of custom-built sensors, marinized electronics and software systems to operate, sense and communicate in the environment.
Ocean Aero has a collaborative culture with plenty of opportunities for growth and ownership, and comprehensive benefits.
Role Description:
The IT Support Specialist will be responsible for onsite IT support, daily operations, assisting with employee onboarding and offboarding, workstation and business-application support, and office network troubleshooting. The role will be varied and hands-on, with an initial focus on resolving routine support requests, formalizing repeatable IT processes, maintaining practical documentation, and reducing avoidable interruptions to Ocean Aero's technical teams. The IT Support Specialist will be working alongside a team of creative engineers with a diverse set of backgrounds and skills. This role will report to the Chief of Staff.
Role Responsibilities:
- Serve as the onsite first point of contact for IT support requests, resolving routine issues
- Own the IT helpdesk process, including ticket intake, prioritization, issue tracking, escalation paths, and follow-through to resolution
- Own IT onboarding and offboarding execution, including account provisioning, laptop setup, access changes, equipment assignment, and equipment recovery
- Support Windows, macOS, and Linux workstations, including common OS, networking, permissions, updates, drivers, and productivity-tool issues
- Support laptops, peripherals, printers, conference room technology, and common business applications in an onsite environment
- Support and maintain office network infrastructure, including Wi-Fi, VPN, switches, firewalls, VLANs, and access points
- Troubleshoot connectivity issues across office workstations, conference rooms, printers, and shared resources
- Assign IT equipment and track, including maintaining accurate records as the company formalizes its asset management process for desktops, laptops, mobile devices, printers, and peripherals to optimize performance and reliability
- Maintain clear, practical documentation for onboarding steps, common fixes, account procedures, workstation setup, and escalation paths
- Partner with engineering and operations teams to identify recurring IT issues and reduce avoidable interruptions to technical staff
- Provide comprehensive technical support to end-users across hardware, software, and network systems
Role Requirements:
- Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related technical field
- 2 to 4 years of experience in IT support, helpdesk operations, desktop support, or junior systems administration
- Hands-on experience supporting Microsoft 365 and Entra, including user accounts, groups, licenses, permissions, and access troubleshooting
- Experience onboarding and offboarding employees, including account provisioning, equipment setup, access changes, and hardware recovery
- Experience supporting Windows, macOS, and Linux workstations in a corporate environment
- Experience supporting laptops, peripherals, printers, conference room technology, and common business applications
- Working knowledge of networking concepts, including Wi-Fi, VPN, switches, firewalls, VLANs, DNS, DHCP, and common connectivity troubleshooting
- Ability to manage support requests through a ticketing or helpdesk process, prioritize issues, escalate appropriately, and communicate status clearly
- Strong internal customer-service mindset, with the patience, responsiveness, and communication skills needed to support both technical and non-technical users
- Ability to explain technical issues clearly, set expectations, follow through on support requests, and escalate appropriately when needed
- · Strong documentation habits and the ability to create repeatable procedures for onboarding, troubleshooting, account setup, device setup, and escalation
- Excellent cross-department communication skills
- Ability to think independently about creative solutions to design problems
- Team player, with excellent verbal, written, and presentation skills
- Ability to travel occasionally, as needed
- U.S. Citizenship required
- Ability to obtain and maintain a DoD Security Clearance
- Possess a valid Transportation Worker Identification Credential (TWIC), or successfully pass the requirements to obtain one
- Ability to pass drug screen, background check, and motor vehicle screening
Role Preferences:
- Certifications such as CompTIA A+, Network+, Security+, Microsoft 365 Certified, Azure/Entra-related certifications, CCNA, or equivalent practical training
- Experience supporting Microsoft-first corporate environments
- Familiarity with basic scripting or automation using PowerShell, Bash, or Python to simplify account tasks, troubleshooting, reporting, or repeatable workstation setup
- Experience helping a growing company formalize helpdesk workflows, onboarding checklists, troubleshooting documentation, and IT support procedures
- Familiarity with basic IT security practices such as MFA, least-privilege access, password managers, endpoint encryption, and patching
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Work Location: In person
