At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
Airgas is Hiring for Customer Service Representative in Largo, FL
We are looking for you !
- Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
- Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.
- Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
- Early Access: Your benefits start after just 30 days of employment.
Recruiter: Neelam Patel / [email protected] / 913.343.5762
This position is responsible for delivering world-class customer service and building business relationships with internal and external customers, including ANC (Airgas National Carbonation) clients. Key duties include the fast and accurate processing of orders and service requests, handling general inquiries, and basic troubleshooting via inbound and outbound calls. The representative coordinates C02 fills and service calls, provides estimated time of arrivals to customers, and works with Service Managers and Area Beverage Managers to ensure customer satisfaction by following the escalation process.
- Manage inbound and outbound customer calls, providing product/service information and determining appropriate service actions.
- Coordinate logistics for service, CO2 fills, and rush deliveries, including providing ETAs and liaising between customers, Service Managers, Area Beverage Managers, drivers, and Accounts Receivable.
- Provide non-technical customer support, handle next-level service issues, and conduct basic troubleshooting calls.
- Maintain excellent follow-up skills to advise customers on response methods and time frames for service requests.
- Assist with special projects, process documentation and updates, email/portal order processing, and departmental training initiatives.
Required Qualifications:
- High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.
Preferred Qualifications:
- Proficient in Google suite applications and Microsoft Office (Word, Excel) as well as a demonstrated ability to utilize financial applications within SAP.
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
