Maniilaq Association
12/25
Title: Patient Financial Services Director Range: 19
Program: Patient Financial Services Status: Exempt
Housing Priority: 4 Covered: Yes
POSITION SUMMARY
Plans, manages and supervises Patient Financial Services (PFS) staff including Patient Registration, Alternate Resources and the third-party billing outsourced contracts. Works collaboratively with fellow Revenue Cycle Team members (CFO, Director of Health Information, and relevant department heads) including but not limited to determining annual third-party revenue targets, attaining identified targets, and preparing revenue cycle progress reports for the Board of Directors. Ensures that the goals and objectives of PFS are consistent with Maniilaq Association policies and any applicable Federal and/or State regulations. This position reports to the Revenue Cycle Director or designee.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Participates in development and implementation of PFS program goals and objectives.
- Establishes, audits and evaluates outsourced billing, posting and collection operations for all patient accounts for Hospital, Dental, Pharmacy, and Long-Term Care services.
- Supports all aspects of revenue cycle functions from registration to patient collections.
- Maintains a current and comprehensive understanding of insurance, Medicare, Medicaid, federal and state laws, rules, and regulations in regards to the billing and collection for services.
- Assures PFS compliance with all internal, state and/or federal codes, rules, regulations and standards regarding the billing and collections for services provided by Maniilaq Health Services providers. Assures PFS compliance with OIG Medicare issues.
- Regularly reviews patient eligibility database Medicaid, Medicare, insurance companies and other alternate health resources.
- Communicates appropriately to patients, health care providers, and co-workers. Effectively communicates with other Maniilaq programs, third party payers, contractors and software vendors in order to ensure a functional program, as well as addresses audit requests or reviews requested by state, government or internal parties
- Assures completion of necessary applications and obtains approvals for POS, Medicare Discount Drug Card Program and other programs, which generate reimbursements.
- Assists patients with billing and accounts problems not resolvable through the initial channels.
- Compiles, maintains and submits PFS reports and data within required deadlines. Responsible for generating, compiling and submitting program end of month reports last business day each month, and other necessary reports within deadline timeframes.
- Maintains knowledge of all patients' rights and confidentiality requirements regarding patient information and adheres strictly to all regulations pertaining to such.
- Supervises and provides training for Patient Registration, Alternate Resources and other PFS employees.
- Updates and maintains Charge Master when necessary
- Other duties as assigned.
