Position Summary:
The Front Desk Coordinator is responsible for creating a positive first and last impression for patients at every visit. This role includes scheduling, patient communication, insurance coordination, and financial transactions, while supporting an efficient, patient-centered dental practice. 1-3 year dental experience required.
*Please drop resumes off at the office during business hours. Dropped off resumes will be considered before digital applications on Indeed.
Location:
Uggeri Family Dentistry 1821 Whites Road Suite A Kalamazoo, MI 49008
Hours:
Tuesday and Thursday 8am-5pm
Wednesday and Friday 8am-2pm
Key Responsibilities:
Patient Experience & Communication
- Greet patients warmly in-person and over the phone
- Manage incoming calls, emails, texts, and appointment requests
- Explain treatment plans, fees, and payment options clearly and professionally
- Address patient questions and concerns
Scheduling & Office Flow
- Schedule, confirm, and reschedule appointments to optimize provider schedules
- Coordinate patient flow to minimize wait times
- Maintain accurate and up-to-date patient records
Insurance & Financial Coordination
- Verify dental insurance eligibility and benefits
- Collect co-pays, deductibles, and patient balances
- Generate insurance estimates and claims
Administrative Duties
- Process paperwork, referrals, and correspondence
- Ensure compliance with HIPAA and office policies
- Support the dental team with administrative tasks as needed
- Maintain front office organization and cleanliness including vacuum waiting room, hallways, wipe door handles, clean glass, water plants, etc.
Pay: $20.00 - $25.00 per hour
Benefits:
- Employee discount
- Paid time off
- Retirement plan
Work Location: In person
