Job Overview
The Senior Operations Manager will serve as a key operational resource to property teams and senior leadership by supporting day-to-day site operations, leading due diligence and management transition activities for acquisitions, assisting with lease-ups and stabilization efforts, and ensuring operational consistency across the portfolio.
Key Responsibilities
- Provide interim operational support at assigned communities, including temporarily assuming responsibilities of a Property Manager, Assistant Property Manager, or Leasing Manager during staffing transitions, leave coverage, lease-ups, or operational needs
- Support and mentor on-site teams to ensure operational excellence, strong customer service, and compliance with company standards and policies
- Partner with Portfolio Managers and executive leadership to identify operational challenges and implement corrective action plans
- Lead operational due diligence efforts for prospective acquisitions, including:
- Physical site walks and unit inspections
- Operational and file audits
- Review of staffing structures and operational processes
- Identification of operational risks and value-add opportunities
- Coordination with internal departments and third-party vendors during diligence
- Lead and coordinate property management transitions for newly acquired communities, including:
- Pre-close operational planning
- Transition meetings and department coordination
- Setup of operational systems and procedures
- Team onboarding and training
- Post-transition operations stabilization
- Assist with lease-up communities to ensure leasing goals, customer experience standards, and regulatory requirements are achieved
- Conduct site inspections, operational audits, and file reviews and provide recommendations for operational improvements
- Assist with recruiting, onboarding, and training initiatives for on-site teams
- Support implementation and adoption of company systems, technology platforms, and operational best practices, including Yardi, CRM IQ, and other operational software
- Review property performance metrics including occupancy, collections, resident satisfaction, maintenance performance, and online reputation scores
- Develop and implement operational and marketing recommendations for communities experiencing occupancy or performance challenges
- Foster strong internal and external relationships with residents, team members, ownership groups, vendors, and business partners
- Maintain a high level of responsiveness, professionalism, confidentiality, and accountability
- Travel extensively throughout the portfolio as needed, including overnight travel
Qualifications
- High school diploma or equivalent is required. College degree preferred
- 5+ years of progressive experience in the property management industry with at least two years at a Residential "Class A" apartment building
- 2 years of supervisory experience with demonstrated ability to manage and motivate a team effectively
- Experience with and solid understanding of financial statements, general accounting principles, budgeting, etc.
- Understanding of federal fair housing laws and any applicable state and local laws and regulations for property management
- Experience supporting property acquisitions, due diligence, management transitions, and lease-ups preferred
- Experience with Yardi Voyager and Yardi CRM
- Strong project management, organizational, and problem-solving skills
- Must be highly credible and trustworthy, and operate with high degree of integrity
- Must hold oneself and others accountable and strive for a high level of excellence
- Must have a positive, can-do attitude and be able to fuel growth and innovation
- Must be customer-focused and results-oriented
- Must want to learn and develop continuously
- Ability to establish strong working relationships with others in team setting
- Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
- Self-directed and able to work independently, with minimal supervision
Benefits
Compensation:
- Competitive Salary with Bonus Potential
- Generous Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance
Career Development
- Opportunities for Advancement within our expanding portfolio
- Annual Professional Development Funds to fuel your growth
Employee Perks (to name a few):
- Housing Discount
- Commuter Benefits
- Free Parking and EV charging
- Parental Leave Program
- Enjoy a Friendly Work Environment that values collaboration
