Status: Part-Time, Non-Exempt, Hourly | Schedule: Monday - Friday 10:00 am - 2:00 pm
Reports to: Data Entry Supervisor
Department: Emergency Shelter
Region: Orange County
Job Summary: The Data and Reservation Specialist is the first point of contact for our referring Outreach partners and PD. This position will be responsible for coordinating homeless services enrollment and referrals for Mercy House programs, data collection and entry into the Homeless Management Information System (HMIS), creation of reports from the HMIS, client follow-up, and client file management. The Data and Reservation Specialist assists Mercy House staff in recording services provided, clients serviced, and program outcomes.
Essential Duties and Responsibilities:
Reservations
Responsible for tracking and updating Bed Availability Roster
Screen calls from referring Outreach partners, PD and returning clients
Ensure referrals have been vetted for felony warrant checks and sex offender status
Make bed reservation for client arrivals; to include mode of transportation to shelter
Program Data Entry and Reporting
Ensure HMIS intake forms are completed by clients and data is entered into the HMIS
Ensure HMIS data quality management
Responsible for entering all Bed Nights, Case Notes and Services into data base on a daily basis
Scan and file intake packets and other pertinent documents daily
Follow up with staff as needed to ensure needed documents and updated forms are kept to the agency standard
Meet data entry deadlines in a challenging and constantly changing atmosphere
Light data reporting tasks
Miscellaneous
Attend staff meetings
Attend County CoC meetings as needed
Attend training workshops as needed
Perform ad hoc projects as appointed by Supervisor
Education and Experience
Strong computer, typing, and data processing skills
Proficiency in Microsoft Word, Excel, Outlook, and Internet-based browsers
Possess a high level of tolerance and understanding for individuals who are present for services with urgent multiple case management and health needs
General
Ability to work effectively with a diverse population; plan, organize and prioritize duties; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others
Strong verbal communication and interpersonal skills
Ability to multi-task in a fast-paced environment
Attention to detail
Fluency in Spanish is of significant value
Physical Requirements
Ability to lift, bend, push, and pull up to 25 pounds
Prolonged periods sitting at a desk and working on a computer
Must have reliable transportation and be willing to rotate/cover at other Orange County Emergency Services shelters as needed
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Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)
E-Verify Right to Work Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)
Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.
