Manager, Constituent & Data Services - Remote
National Catholic Reporter (NCR) is seeking a Manager of Constituent & Data Services to lead our fundraising technology, donor data strategy, and gift operations. This position serves as the internal expert for Salesforce NPSP and provides the analytics and infrastructure that support donor acquisition, retention, and growth. This role partners across Advancement and Marketing to improve the reader-to-donor journey, strengthen reporting, and ensure data-driven decision making.
Key Responsibilities
- Serve as administrator and strategic owner of Salesforce NPSP, managing system enhancements, workflows, reports, and vendor support.
- Develop donor analytics and reporting to measure fundraising performance, donor conversion, upgrades, and major gift opportunities.
- Create and manage donor segmentation for fundraising campaigns, stewardship, and marketing initiatives.
- Oversee prospect management, wealth screening, and moves management processes.
- Maintain data integrity through governance, record standards, deduplication, and automation.
- Supervise gift processing operations across all giving channels, including acknowledgments, recurring gifts, pledges, and reconciliation with Finance.
- Ensure compliance with IRS regulations, donor privacy standards, and charitable solicitation requirements.
- Collaborate with Advancement, Marketing, Finance, Editorial, and Technology teams to support organizational fundraising goals.
Qualifications
- 5+ years of experience in nonprofit fundraising operations, donor services, CRM management, or advancement analytics.
- 2+ years of Salesforce NPSP administration experience (or equivalent nonprofit CRM expertise).
- Strong experience with fundraising analytics, segmentation, reporting, and data management.
- Experience translating data into actionable insights for diverse stakeholders.
- Project management experience; familiarity with tools such as Monday.com or Asana is a plus.
- Interest in leveraging AI tools to improve reporting, analysis, and operational efficiency.
- Supervisory experience preferred.
- Bachelor's degree or equivalent combination of education and experience.
Preferred Qualifications
- Experience working in nonprofit media, journalism, or membership organizations.
- Familiarity with the Catholic nonprofit community.
Why Join NCR?
For more than 60 years, National Catholic Reporter has been a trusted, independent voice in Catholic journalism. With rapidly growing readership, a recently completed capital campaign, and an ambitious strategic plan, this is an exciting opportunity to help build the data and fundraising infrastructure that will support NCR's next generation of donors.
Compensation and benefits
This remote position will be full-time. Salary is commensurate with experience and other relevant factors, in the range of $70,000 - $80,000 annually. NCR offers the following benefits for full-time employees (employees working 24 hours or more per week):
- Health Insurance plan options (90% employer paid premium)
- Dental and Vision plan coverage (90% / 75% employer paid premium)
- Life Insurance and Long Term Disability
- Group Annuity Program (403B) with company match
- Supplemental Insurance option (Aflac)
- Employee Assistance Program (EAP)
- Paid parental leave (up to 12 weeks)
- Generous paid vacation (up to 20 days per year)/sick/personal time, plus 11 paid holidays
- Flexibility for work/life integration; summer hours (between Memorial and Labor Days)
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Experience:
- Salesforce Administrator: 2 years (Preferred)
- CRM Administrator: 2 years (Required)
Work Location: Remote
