JOB
General Description:
Under the direction of the Lead Permit Tech. Serves as first point of contact for walk-in and phone customers of the Building Department. Answers general questions for processes and services provided by the Building Department.
EXAMPLE OF DUTIES
Essential Functions of Work
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Serves as first point of contact for walk-in and phone costumers of the building department
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Answers general questions for processes and services provided by Building Department to include permit applications for commercial, residential, miscellaneous signs, temporary use, and projects in the City of Reynoldsburg
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Reviews for completeness, records receipts and forwards to appropriate division for review
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Provides fee information and project numbers for fee collections
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Reviews, reads and understands construction plans to ensure all city ordinances are followed: processes all permits after the completion of plan review; may process over the counter permits. Coordinates permit process with outside agencies to ensure all permit requirements are met
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Serves as file manager for electrical plumbing irrigators and mechanical trade licenses, insurance and bonds
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Maintains files for all permit certificates of occupancy, vendor, health inspections and other documents issued or approved the building department
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Performs records research to document project history compliance: prepares records retention & disposal schedules
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Inputs data into city computer software for monthly/yearly report preparation for review
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Performs other administrative tasks: receives, opens, sorts & distributes mail to appropriate people, answers telephone & screens calls
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Remains informed of current developments and procedures pertinent to duties
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Participates in staff development activities and attends staff meetings
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Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential functions
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Demonstrates regular and predictable attendance
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Performs other related duties as assigned
SUPPLEMENTAL INFORMATION
Knowledge of:
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Office practices & procedures
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Human relations
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City zoning & planning ordinances
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English & grammar.
Skill in:
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General computer operation (Mircrosoft office), office equipment (personal computer, fax, copier, scanner)
Ability to:
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Maintain a pleasant, courteous, professional demeanor
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Establish and maintain effective working relationship with the general public, other personnel and city officials
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Communicate effective by telephone, email and in person
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Meet deadlines and multi task under pressure
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Answer routine inquiries from the public, resolve complaints from angry citizens and government officials.
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Interpret variety of instructions in written, oral, picture or schedule form
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Add, subtract, multiply & divide whole numbers
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Comprehend & record figures accurately, copy material accurately & recognize grammatical & spelling errors
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Maintain accurate records, screen mail, prepare meaningful, concise & accurate reports, sort item categories according to established methods
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Gather, collate, & classify information about data, people or things
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Organize, prioritize and carry out office work with minimal supervision
