About Empire Office
Empire Office is the largest commercial furniture dealer in the world, with over 78 years of experience and more than 425 full-time employees across the country. We are the preeminent Steelcase dealer in the United States and support a list of more than 500 manufacturers. We partner with best-in-class architects, designers, brokers, craftsmen, and manufacturers to deliver proven workspace solutions. With creative and cost-effective results, we address business challenges and activate brands.
Overview
Empire Office is currently seeking an Account/Senior Account Coordinator to join our growing team. The function of this position is to provide high level customer service in a timely manner including quote/order entry, order status, and punch list follow-up. This position will be responsible for supporting the sales staff and following up to make sure that we meet and exceed the customer’s expectation.
Key Responsibilities
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Acquire vendor discounts and verify pricing (CDA)
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Assist and verify specification
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Complete all required header information (i.e. sales codes, taxes, ship to, carton/uncarton)
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Complete applicable instructions
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Color code floor plans and organize counts
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Request COI
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Manage and put COM and COL on reserve
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Management of CODs
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Handle auto pricing
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Assist in request for labor quote
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Ensure proper approval documentation prior to quote conversion to order
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Request proforma invoices for clients who have deposits required
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Ensure orders are released in our Hedberg system
Order Follow-up:
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Confirm receipt of purchase order with vendor
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Confirm receipts of acknowledgement from vendor
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Create and manage vendor request for deposit
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Lead resolution of acknowledgement discrepancies
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Create order status reports (initiate and maintain throughout)
Pre-Installation:
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Create Operations request (advise union/non union; ST or OT)
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Assist in preparation of installation package/binder
Install:
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Maintain punch list documentation (dates, advise clients)
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Order punch list items (if n/c required request)
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Create laser and RA tickets when PM is not involved to prompt freight claims
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Complete installation
Post Installation:
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Invoice upon delivery and installation
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Day two orders
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Maintain client contact to ensure satisfaction
Other:
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Input and set up new customers and vendors
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Request warranty information
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Product Mix Report
Skills & Qualifications
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High School Degree plus 1-3 years of professional experience
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Bachelor’s degree or equivalent
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Furniture or dealership experience a plus but not required
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Microsoft Office knowledge (Outlook/Excel/Word) is a plus
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Strong communication skills, both written and oral
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Ability to take initiative and think proactively
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Comfortable handling multiple tasks at a time
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Proven organizational and time management skills
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Possesses critical thinking capabilities to solve any issues
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Understands and adheres to deadlines
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Works well in a team environment
