Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Shuttle Driver / Bell person for the Sheraton Chicago Northbrook, Northbrook IL 60062.
Job Purpose:
The Shuttle Driver / Bell Person provides exceptional guest service by safely transporting guests, assisting with luggage, and offering porter services throughout the hotel. This role is critical to creating a positive first and last impression by delivering warm, professional, and efficient service while ensuring guest comfort, safety, and satisfaction.
This position combines transportation services with bell/porter duties and supports overall hotel operations.
-
Safely transport guests to and from the airport and other designated locations.
-
Follow all traffic laws and company safety procedures.
-
Remain calm and professional in high-traffic or emergency situations.
-
Assist guests with luggage during shuttle service.
-
Clearly communicate hotel services and amenities during transport.
-
Use a handheld device if required for scheduling or logging trips.
-
Maintain cleanliness of the shuttle vehicle (inside and outside).
-
Ensure vehicle is fueled and taken for routine service as needed.
-
Clean and maintain lobby, entrances, and courtyard areas.
-
Assist valet and other departments when needed.
-
Support hotel operations during busy periods.
-
Follow hotel conduct, grooming, and uniform standards at all times.
-
Maintain professional appearance with uniform and name tag.
-
Perform other duties as assigned by management.
-
Greet guests warmly upon arrival and departure.
-
Assist guests with unloading and loading luggage to and from vehicles.
-
Transport guest luggage to and from rooms using carts or by hand.
-
Deliver guest items promptly (laundry, newspapers, irons, extra linens, etc.) and maintain a written log of deliveries.
-
Explain hotel features, amenities, fire exits, TV, A/C, ice locations, and services.
-
Provide directions and recommendations for local attractions and establishments.
-
Deliver newspapers to occupied rooms nightly.
-
Maintain a friendly, professional, and service-oriented demeanor at all times.
-
Respond promptly to guest inquiries in person and by phone.
Qualifications and Requirements:
-
High School Diploma or equivalent preferred.
-
Valid driver’s license required(per state and company requirements).
-
Must meet company insurance and driving eligibility requirements.
-
Prior experience in hospitality, shuttle driving, bell service, or valet is preferred.
This job requires the ability to perform the following:
-
Strong customer service and communication skills.
-
Ability to handle guests with patience, tact, and professionalism.
-
Ability to lift, carry, push, and pull luggage up to 50 lbs.
-
Ability to communicate effectively in English (verbal and written).
-
Ability to remain calm under pressure and in busy environments.
-
Basic comfort using handheld devices.
Physical Requirements
-
The employee must be able to perform the following with or without reasonable accommodation:
-
Sitting: Frequent
-
Walking: Occasional
-
Climbing Stairs: Occasional
-
Bending/Stooping: Frequent
-
Grasping: Constant
-
Pushing/Pulling: Frequent
-
Lifting/Carrying: Frequent (up to 50lbs)
-
Talking, Hearing, Seeing: Constant
Equipment Used
-
Shuttle van and other hotel vehicles
-
Luggage carts
-
Handheld devices
Hourly-$15.00
Insurance: Medical, dental, vision insurance available for full-time employees and their families; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account
Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match
Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time – 1 hour accrued per 30 hours worked
Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day
Other benefits: Career Growth Opportunities/ Manager Training Program, Reduced Room Rates throughout the portfolio, Third Party Perks (Movie Tickets, Attractions, Other), Access to our Talent team to help you reach your career goals.
