Description:
General Responsibilities:
Under the general leadership of the Residential Directors, this position is responsible for oversight and supervision of the PM shift, ensuring quality services for clients, and providing training and guidance to the staff. This includes monitoring and addressing, site health and safety matters, individual staff performance, client-related matters, and assisting with staff scheduling. This position acts on behalf of the directors as needed to conduct business operations relate to the facilities during scheduled PM shifts when the director is generally not present on site.
This position provides direct administrative and programs support, as well as foster, organized teamwork within the evenings to accomplish the goals of the program. This position acts as part of the clients’ treatment to understand the goals, needs, and challenges to make recommendations, and implement interventions.
This position is expected to help cover MHW worker absences when needed, and to contact on-call or other staff to obtain last-minute coverage.
Specific Responsibilities:
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Act as a role model and on-site supervisor for the team in the absence of the director,including managing distribution of tasks, assignments, and ensuring that staff are completing assignments.
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Oversee, report, and/or handle physical plant issues, depending on the scope of issues, and cleanliness, safety issues, and emergency situations
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Manage crisis or urgent situations that may arise in the evening and/or follow up on situations that need have occurred during the day that need continued monitoring and intervention.
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Provide initial and/or ongoing coaching and training of PM staff as needed.
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Ensure adequate staff coverage by working with staff on issues of attendance, and/or contacting staff to fill last-minute absences or vacancies
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Work with clients, responsible adult party/conservators, and other teams internal, and external team members.
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Act as liaison, advocate, and coordinator for client involvement in self-advocacy,transportation services, integrated community activities, recreation, and learning independent living skills when appropriate for the evening shift.
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Develop relationships with each client and their conservators to help organize and navigate visitation and passes for client leaves, within the protocol.
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Foster communication for smooth transition and teamwork between shifts.
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Oversee the client’s medical, medication, and health issues as needed.
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Provide and ensure communication with “all who need to know”, such as the Program Director, Nurse, staff, and families, informing of any pertinent issues.
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Implement and follow up on all support services recommended or expected for the evenings and weekends.
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Implement facility policies, procedures, and programming aligned with CCL, DMH, andthe Agency.
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Assist with auditing various facility logs and documentation (i.e., charts, medications, etc.).
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Report unusual occurrences in a timely and organized manner. Handle complaints and report to the directors.
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Lead and/or attend transition meetings and training.
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Cooperate and collaborate with all co-workers.
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Plan and complete job duties with minimal direction from the program directors, including using appropriate judgment and initiative.
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Use tactful, appropriate communication in sensitive and emotional situations.
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Promote positive public relations with all internal and external partners.
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Covering mental health worker duties, in the
Requirements:
- 21 years of age or older.
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AA or BA in behavioral health, or other closely related fields. Other experience and education may be substituted for the degree(s) referred to above, at the discretion of the Agency.
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Some experience working directly with clients who have a severe mental illness.
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Experience with administrative functions, ability to use office equipment and computerproficiently.
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Maintain valid First Aid certifications.
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Must maintain criminal background clearance (FBI/DOJ) as required by CCL
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Physician's Health Screening Report and TB test clearance.
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Maintain a valid driver's license and acceptable driving record, as evaluated, anddetermined by the Agency’s insurance carrier.
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Ability to work in a home-like and therapeutic setting
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Ability to communicate appropriately (oral and written) with all levels of personnel,internal and external to the Agency.
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Able to facilitate and coordinate multiple activities and functions needed for completion.
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Able to lead the team directly based on policies and procedures.
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Ability to handle physical aspects of the job, including bending, stooping, lifting, pushing,pulling, reaching, and walking for periods.
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Excellent decision-making ability.
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Must be able to work effectively with minimal supervision and direct the team of staff onyour shifts.
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Work well under pressure.
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Willing to work on-call hours when needed.
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Must be consistently reliable.
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Fast learner and ability to work as part of a team and lead the way during the absence of the director.
