The Shift Leader is responsible for effectively leading the restaurant and hourly team members toward the attainment of agreed-upon goals and profits. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Key Responsibilities
- Provide leadership by creating and encouraging excitement, enthusiasm, a positive attitude and commitment to company objectives. Role Modeling the “Cicis Guest Promise” with the team and guests
- Work Open, Lunch, Dinner and Closing Shifts as needed. Setting an example of excellent working knowledge and high level of proficiency in all phases of restaurant operations
- Responsible for building sales and managing restaurant profitability
- Provide direction and coaching to team members
- Successfully maintain Steritech compliance by meeting or exceeding a passing score
- Ensure all cash Handling procedures are followed, including but not limited to, daily bank deposit procedures
- Ensure all open and close checklists are followed and completed with integrity
- Uphold Cici's restaurant cleanliness standards by following daily, weekly and monthly cleaning checklists
- As needed, responsible for customer service issues, and responsible for notifying manager of these issues or complaints
- Follow all POP requirements. Engage and participate in all Local Restaurant Marketing initiatives
- Attend and participate in scheduled meetings
- Positive attitude, enthusiasm, motivator, confidence
- Customer service focused and oriented
- Strong communication skills with the ability to resolve conflict
- Outgoing personality able to develop relationships and leading others
- Demonstrates the highest professionalism
- Bilingual skills a plus
- Must be able to work a minimum of 25 hours per week and a flexible schedule necessary to manage and operate the restaurant effectively
- Must be able to stand/walk for extended periods of time & the ability to lift up to 50 lbs.
- Basic understanding of POS equipment
Education Experience Required:
- High School diploma or equivalent (Are there any HS students in this position?)
- 6-12 months of experience in related position preferred
- SERV Safe certification preferred
- Must have a valid State issued driver’s license **
- Must have reliable transportation and the ability to travel between multiple restaurants **
- Must have the ability to become Food Safety Certified
- Basic knowledge of Microsoft Word and Excel
Travel Requirements: 0% Travel
We are an Equal Opportunity / E-Verify Employer.
We follow all Ban the Box and Fair Chance hiring guidelines per federal and local laws.
