“Unbelievably GREAT! By FAR the best cat vets we've ever had.” - Google review
Albuquerque Cat Clinic is proud to be New Mexico’s only feline-exclusive veterinary practice dedicated to delivering exceptional compassionate care in a calm feline-friendly environment. We are currently seeking a full-time, experienced, and enthusiastic client service representative to help aid the day to day operations at the front desk.
“I have nothing but good things to write about Albuquerque Cat Clinic” – Google review
Opened in 2004 by Dr. Walker, we have had the opportunity to create a team we all want to be a part of. In Dr. Walker’s own words, “it has been so exciting, scary, and rewarding to watch the practice grow from one employee to a dozen. I am so proud of the staff we have built, and feel so lucky to have so many wonderful clients and patients that have helped us weather the good and bad times.”
We are seeking an experienced, team-oriented veterinary receptionist who thrives in a busy environment and understands the important role the front desk plays in creating an exceptional experience for both clients and patients. The ideal candidate is compassionate, dependable, organized, and confident communicating with clients in a variety of situations—from welcoming a new puppy or kitten to helping a worried pet owner navigate an urgent concern. We welcome candidates who possess:
- Must be 18 years of age or older
- 4+ years of customer service experience (required)
- 2+ years of veterinary receptionist experience (required)
- Strong verbal and written communication skills with a warm, professional approach
- Experience managing a multi-line phone system and prioritizing incoming calls
- Confidence appropriately triaging patient concerns both by phone and in person
- Experience processing payments, reviewing invoices, and accurately managing financial transactions
- Ability to efficiently coordinate patient check-in, admission, discharge, and appointment flow
- Experience maintaining accurate digital records using Covetrus Pulse and Microsoft Office Suite
- Working knowledge of common veterinary medications and heartworm, flea, tick, and parasite prevention products
- Familiarity with DEA, OSHA, and veterinary workplace compliance standards
- Strong organizational, time-management, multitasking, and attention-to-detail skills
- Ability to remain composed and professional when navigating emotionally charged or stressful client interactions
- A collaborative mindset and willingness to support the team wherever needed
- Commitment to compassionate service, patient advocacy, and clear client education
- Ability to lift up to 25 lbs. unassisted and sit, stand, bend, and move throughout the practice for extended periods
- Comfort working in a clinical environment with exposure to noise, odors, animal waste, infectious diseases, and the potential for bites or scratches
“My daughter does work there and she has been treated very well so far by everyone working there.” – Google review
We foster a culture that is collaborative, constructive, and compassionate and are proud to have maintained exceptionally low turnover with no one leaving voluntarily. We offer flexible scheduling options to help maximize time off, and management ensures team members always have a space to be seen, heard, and supported. In addition we offer:
- Salary: $14.00–$17.00/hr. commensurate with experience
- Silver healthcare plan coverage through BCBS 100% covered by practice
- Vision 100% covered by practice
- Dental 100% covered by practice
- Mental health provider coverage assistance
- 401k with 100% company match up to 3%, and 50% match up to 5%
- Paid time off
- Flexible scheduling (4-day work weeks, no late nights, or weekends!)
- Individualized training with our lead receptionist
- Continuing education support and personalized growth opportunities
- Employee pet care discount
- Scrub allowance
- Equal opportunity employer
Albuquerque Cat Clinic has partnered with Vet Positive Consulting to coordinate the recruitment process, allowing the hospital team to remain focused on providing exceptional patient care. Please direct all application and hire-related questions via Indeed or to [email protected]. Join a team that cares just as much about you as they do about their feline patients and clients!
Pay: $14.00 - $17.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Continuing education credits
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Uniform allowance
- Vision insurance
Experience:
- Customer service: 4 years (Required)
- Veterinary reception: 2 years (Required)
Ability to Commute:
- Albuquerque, NM 87109 (Required)
Ability to Relocate:
- Albuquerque, NM 87109: Relocate before starting work (Required)
Work Location: In person
