An Insurance Customer Service Representative serves as a primary point of contact for clients, addressing inquiries and providing essential information about their insurance policies. This role involves direct interaction with policyholders to clarify coverage details, process account changes, and assist with billing questions.
By managing these communications, the representative ensures that clients have a clear understanding of their insurance products and that their records are accurate and current. They act as a crucial link between the customer and the insurance company, working to resolve issues effectively and maintain positive client relationships.
Through their efforts, Insurance Customer Service Representatives contribute to customer satisfaction and retention. Their work supports the overall function of the agency by ensuring policyholders’ needs are met in a timely and professional manner.
Job Type: Full-time
Pay: $18.00 - $28.00 per hour
Benefits:
Experience:
- Sales : 1 year (Preferred)
- P & C: 1 year (Required)
License/Certification:
- Insurance Producer License (Required)
Work Location: In person
