About us
As one of the top 20 Choice hotels in the region, we pride ourselves on being the top rated hotel in the Wedding Capital of Texas. Above all else, we put an emphasis on Customer Service and the overall Guest Experience. We strive to follow the Golden Rule and treat all of our Guests how we ourselves would like to be treated.
Our work environment includes:
- Company perks
- Safe work environment
- Growth opportunities
***Duties***
- Greet and check-in guests in a friendly and professional manner
- Provide excellent customer service by addressing guest inquiries and resolving any issues or complaints
- Handle guest reservations, including booking and cancellations
- Assist with guest check-out process, including processing payments and providing receipts
- Maintain accurate records of guest information and transactions
- Answer phone calls and direct them to the appropriate department or staff member
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure a smooth and efficient operation
***Requirements***
-Jack of all trades with strong problem-solving abilities and ability to handle difficult situations with professionalism
- Previous experience in a front desk or customer service role preferred
- Knowledge of hotel operations and hospitality management
- Excellent communication and interpersonal skills
- Proficient in using phone systems and other office equipment
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information and transactions
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Please submit your resume for consideration. Only qualified candidates will be contacted.
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
