Accurately assesses the validity of record requests by applying knowledge of state, federal (indluding HIPAA) rules and regulations, and related MVHS and departmental policies; ensures that records released are not less nor do they exceed those authorized/requested; responsible to communicate the reason for any denied requests.
Maintains access and an intimate knowledge of all documentation contained in the legal medical record, all electronic applications, and storage mediums necessary to collect/gather records for release; coordinates collection from other departments/locations when necessary.
Applies proper procedure/workflow and billing tier/fees as determined by the request type/requester; pre-bills customers when necessary, accurately posts and forwards payments.
Ensures requests are processed in a timely manner not to exceed required time frames, including expedited requests such as subpoenas.
Displays excellent organizational and prioritization to ensure continuity of care customer needs and regulations.
Provide service excellence to customers that meets or exceeds expectations through compassion and knowledge of available services and resources. Ensure accountability with follow-through on commitments to internal and external customers.
Is accountable to be present and complete tasks/assignments efficiently with minimal supervision. Professionalism is conveyed in appearance, demeanor, mutual respect for others, and is extended in mature, courteous interactions and through attentive listening.
Pursues self-development by displaying enthusiasm and ambition, taking initiative, and setting personal goals; shows appreciation for other people’s contributions and recognizes their success.
The HIM ROI staff respects the privacy and confidentiality of patients, communicates openly ensuring proper and effective sharing of information, demonstrate teamwork; and display culturally sensitivity.
Comply with organizational and departmental policies/procedures and utilizes resources provided on the organizations intranet
Regularly reviews and contributes to the maintenance of job related policies/work instructions
Conduct job duties in an ethical, honest and professional manner by complying with regulatory laws and regulations.
Engage in quality improvement initiatives including continuing education, participation in departmental and job specific teams, identifying areas for quality improvement and safe outcomes.
Accepts and provides feedback, adjusts to changing conditions, and assists in training/mentoring
Takes action if witnesses or recognizes a behavior/process that is inconsistent with our values.
Maintains a safe environment of care for all patients, visitors, and employees by complying with policies and procedures, reporting unsafe conditions/equipment, and carrying out standard infection prevention precautions (including hand washing, personal hygiene, and workplace sanitation); appropriately reports and responds to all emergency codes and drills.
