Customer Service Representative for Logistics
We are an international freight forwarder and logistics service provider, established in 1990, with offices in the U.S., Asia, Middle East, and Europe. We offer clients ocean, air, trucking, warehousing, customs brokerage, and supply chain services worldwide.
Responsibilities
- Take booking requests, ensure bookings are made at current and accurate rates, consolidate and route shipments based on local office procedures.
- Coordinate shipments with shippers, operations, trucker and carriers, on behalf of the customers.
- Communicate with origin and destination offices, vendors regarding shipment status, special handling and delivery processes.
- Build relationships with all customers, other offices, overseas agents and service providers
- Report anomalies in operations and new customer requirements to management for decisions on additional service requirements
- Communicate via phone/in-person to maintain existing accounts and obtain new shipments
Qualifications
- High School Diploma or GED or equivalent combination of education and experience may be considered.
- Proficiency in using Windows operating system and Microsoft software applications is required
- Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people.
- Strong organizational and time management skills
- Build relationships with all customers, other offices, overseas agents and service providers
- Ability to read, analyze and interpret verbal and written requests and directions.
- Ability to compose letters, memos, emails and other written documentation clearly and concisely.
- Ability to work independently in a professional manner to meet internal and external customer's requests.
- Prior work experience in logistic /freight forwarding industry is preferred
We Offer:
- Full-time | Monday–Friday, 8:30 AM – 5:30 PM with One hour lunch
- Pay starts at $19/hour, based on experience (negotiable)
- Opportunity to grow within the logistics industry
- This is an in-person position
Company provider 401K, Health benefits, Dental & Vision & Pay time off.
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Logistics: 1 year (Preferred)
Work Location: In person
