The Role
Your mission is to provide a seamless, high-touch arrival and departure experience. You will act as a concierge, problem-solver, and brand ambassador, ensuring that every guest who walks through our doors feels expected and valued.
What You’ll Do
- The First Impression: Manage the check-in and check-out process with efficiency and a warm, welcoming demeanor.
- The Information Hub: Answer multi-line phone calls, manage reservations, and provide detailed information about hotel amenities and local attractions.
- Guest Advocacy: Handle guest requests or concerns with empathy and urgency, empowering yourself to "make it right" on the spot.
- Financial Accuracy: Process payments, audit guest accounts, and maintain a balanced cash drawer.
- Seamless Coordination: Communicate effectively with the Housekeeping and Maintenance teams to ensure rooms are ready and up to the Evergreen standard.
What We’re Looking For
- The Professional: A polished appearance and the ability to remain calm and gracious under pressure.
- The Communicator: Excellent verbal and written communication skills—you’re as comfortable speaking in person as you are writing a professional email.
- The Tech-Savvy: Proficiency with Property Management Systems is a plus, but the ability to learn new software quickly is essential.
- The Local Expert: A passion for our community and a desire to share local "hidden gems" with our travelers.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
People with a criminal record are encouraged to apply
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- McCall, ID 83638 (Required)
Work Location: In person
