Job Description
The primary responsibility of the Patron Service Representative (PSR) is to offer exceptional customer service to any and all guests. The primary functions of this role include:
- Greet and check in Adult Usage Customers & Medical Patients.
- Maintain Customer Database.
- Dispense cannabis products and other goods and provide education to customers.
- Assist in fulfillment of eCommerce orders.
- Count and verify inventory.
- Update store menus.
- Maintain a clean and organized workspace.
- Open and Close business for the day by completing the PSR Daily Checklist
- Maintain attention to detail for all tasks.
Responsibilities
Daily
- Maintain consistency in all work.
- Maintain awareness of daily & weekly specials and promotions.
- Restock inventory with consideration of First-in-First-out (FIFO) practices and maintain in an organized and clean manner.
- Maintain personal hygiene standards in accordance with the Employee Handbookguidelines.
- Maintain cleanliness of workstation, tools, and self after each task.
- Refer to the Hand Washingprocedure when hand washing is required.
- Perform opening and/or closing of the Retail facility.
- Alert the Retail Dispensary Manager of any concerns pertaining to the job.
- Assist the Inventory team in re-stocking the Sales Floor and Fulfillment Rack.
- Assist in completing the PSR Daily Checklist.
Monthly
- Assist with daily & monthly physical inventory cycle counts.
Requirements
- Motivation to repeatedly provide exceptional customer service.
- Ability to stand on your feet for up to 10 hours per day.
Job Type: Full-time
Pay: From $15.45 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
License/Certification:
- Facility Agent Card (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
