Technical Support Analyst 2
Richmond, VA/Onsite
8+ Months
Top Technical Skills
- Helpdesk Support & Ticketing Systems
- Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms.
- Hardware & Software Troubleshooting
- Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices.
- Telecom & Mobile Device Management
- Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.
- Application Installation & Configuration
- Experience installing and configuring software applications across various systems.
- Inventory & Asset Management
- Maintains accurate records of IT assets and supports inventory reconciliation.
Soft Skills & Professional Strengths
- Customer Service & Communication
- Strong ability to communicate technical information clearly to non-technical users across all staff levels.
- Team Collaboration
- Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles.
- Problem Solving & Escalation Management
- Capable of resolving issues independently and escalating appropriately when necessary.
- Reporting & Documentation
- Prepares weekly reports and maintains detailed documentation of support activities and procedures.
- Training & User Support
- Provides training and guidance to end users and staff on IT systems and processes as needed.
