Description:
*In-office*
Now Hiring Full Time Consumer Assistance Mail Clerk
POSITION DESCRIPTION: The Consumer Assistance Mail Clerk plays a vital role in ensuring that all incoming and outgoing mail is accurately sorted, processed, and routed into the correct working queues for the Consumer Assistance Department.
ESSENTIAL DUTIES AND RESPONSIBILITY:
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Receive, open and sort all incoming mail (paper, fax) related to consumer accounts
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Accurately scan all incoming correspondence and faxes in accordance with standard procedures
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Identify and assign the correct account numbers to all incoming correspondence
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File all scanned documents into the correct working queues based on priority
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Process and appropriately log all priority and certified mail, ensuring they are filed and tracked according to company protocols
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Create and manage "Can’t Find" accounts for correspondence when the associated account cannot be identified.
HOURS: In-office, Monday-Friday 8:30a-5:30p EST
Requirements:
- Experience in collections or a call center preferred
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General knowledge of computers, Microsoft office experience preferred
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Excellent written and verbal communication skills
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Ability to multitask and work with various computer systems both internal and external
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Strong written and verbal communication skills
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Demonstrated ability to be a team player and work well with peers, superiors and subordinates
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Demonstrated ability to adapt to changes with ease
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High school graduate or equivalent
