HIRING AT RICHMOND EWC!
The Guest Service Associate is responsible for providing a lasting and engaging phone experience for our guests by booking reservations, confirming reservations, handling guest concerns as well as offering our guests packages that guarantee the most savings possible.
A Day in the Life
- Handles confidential information, including guest contact information, with a high degree of integrity
- Books guests’ reservations accurately and efficiently while providing an excellent guest experience
- Confirms reservations by calling guests 1-2 days before the guests’ reservation
- Identifies new guests and creates new guest profiles by acquiring guests’ contact information and explaining center policies, such as the medication and late policy
- Answers guests’ questions and provides necessary resources for the guest to find answers in the future.
- Ensures desk area and equipment are clean and in good working order at end of shift.
- Deescalates upset guests and offers a resolve to their concern when unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource.
- Notifies Center Manager of any questions or concerns presented by guest or the team.
- Produces results. Manages productive center shifts to ensure center meets and exceeds sales goals.
What Sets You Apart
- Ability to be friendly and engaging on the phone with guests.
- Ability to focus on phone calls in a fast paced environment
- Ability to handle escalated calls with confidence and professionalism.
- Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills.
- Ability to prioritize work effectively.
- Strong verbal communication skills.
- Ability to receive constructive feedback from team and management
- Must be able to work well with the team.
- Must be dependable and reliable
- Must have flexibility to meet shift requirements
- Must be a team player and pick up shifts, if needed
Pay: From $10.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Evening shift
- Morning shift
Education:
- High school or equivalent (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Relocate:
- Richmond, TX 77407: Relocate before starting work (Required)
Work Location: In person
