Overview
NW Manufacturing Group is a family of innovative manufacturing companies delivering high-quality, precision-engineered solutions across diverse industries. Together, our companies combine decades of craftsmanship, advanced technology, and specialized expertise to support customers from concept through production.
Our portfolio includes Ulven Forging, a leader in custom forging solutions; UAPS, providing aerospace and advanced manufacturing capabilities;Skookum, specializing in precision machining and production services; Columbia Marine & Rail, supporting critical marine and rail applications; and Next Machining Solutions, delivering modern machining expertise and manufacturing innovation.
United by a commitment to quality, safety, and continuous improvement, NW Manufacturing Group builds partnerships and products that move industries forward.
Role Description This is a full-time, on-site Customer Service Representative role based in Hubbard, OR. The Customer Service Representative (CSR) / Job Coordinator role is essential for ensuring exceptional customer service while coordinating customer orders, production schedules, and project timelines from order receipt through delivery. This position serves as a key liaison between customers, sales, production, engineering, purchasing, and shipping departments to ensure customer requirements are met, jobs are scheduled efficiently, and products are delivered on time. The role requires strong communication, organization, problem-solving, and multitasking skills to support customer satisfaction and operational success. The Customer Service Representative will also support internal reporting, maintain organized records, and contribute ideas to improve customer experience and service processes.
Qualifications
- High school diploma or equivalent required; Associate's degree or relevant technical/business education preferred.
- Minimum of 2-3 years of customer service, order management, production coordination, project coordination, manufacturing planning, or related experience preferred.
- Manufacturing, industrial, aerospace, defense, or metal fabrication experience preferred.
- Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
- Excellent verbal, written, and interpersonal communication skills.
- Strong customer service orientation with the ability to build positive working relationships.
- Ability to read and interpret customer purchase orders, work orders, drawings, specifications, and production schedules.
- Proficiency with Microsoft Office Suite, including Excel, Outlook, and Word.
- Experience using ERP/MRP systems and customer relationship management (CRM) software preferred.
- Strong problem-solving and analytical skills with attention to detail.
- Ability to work effectively in a fast-paced manufacturing environment.
- Ability to prioritize tasks and adapt to changing customer and production demands.
- Demonstrated ability to work collaboratively across multiple departments.
- Knowledge of production planning, scheduling, inventory management, and manufacturing processes preferred.
- Ability to maintain confidentiality and professionalism when handling sensitive information.
ITAR REQUIREMENTS
All positions at NW Manufacturing Group LLC require access to information or technology subject to the International Traffic in Arms Regulations (ITAR) and other U.S. government security regulations. These laws do not permit access rights to non-U.S. citizens or other unauthorized individuals. Therefore, the incumbent must be a U.S. Citizen, U.S. Permanent Resident, and/or otherwise comply with ITAR requirements for access rights to be considered for employment.
Drug testing and background checks are required for all positions. NW Manufacturing Group LLC are an equal opportunity employer, and all applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, gender identity, religion, age, marital status, sexual orientation, military or veteran status, genetic information, disability, or any other classification protected by federal, state, or local laws.
Pay: From $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
