Job Summary
WE’RE HIRING: HOME CARE SCHEDULER
Are you highly organized, a strong communicator, and the kind of person who sees a problem and immediately starts looking for a solution?
FirstCare Homecare Services is looking for a dependable, confident and compassionate Scheduler to help coordinate care for our clients and support our amazing team of caregivers.
This is not simply a data-entry or office position.
Our scheduler is one of the most important links between our clients, caregivers and administrative team. When someone’s schedule changes, a caregiver calls off, a new client needs care, or coverage needs to be rearranged, we need someone who can remain calm, communicate clearly and work toward a solution.
WHO WE ARE LOOKING FOR
Our ideal scheduler is someone who:
- Is extremely organized and detail-oriented
- Communicates professionally but confidently
- Is comfortable making and receiving frequent phone calls
- Can build positive relationships with caregivers while still holding expectations
- Doesn’t become overwhelmed when plans change
- Can manage several moving pieces at once
- Thinks ahead instead of waiting for problems to happen
- Follows through until an issue is resolved
- Documents communication and scheduling changes accurately
- Understands confidentiality and professionalism
- Is comfortable using scheduling software, apps, texting, email and computers
- Is dependable and understands that our clients rely on us for essential care
- Has a genuine heart for serving seniors, families and caregivers
Home-care, healthcare, staffing, dispatching or scheduling experience is strongly preferred.
Daily Scheduling
You will oversee caregiver schedules and help ensure every client receives the coverage they have been promised.
Responsibilities include:
- Maintaining accurate client and caregiver schedules
- Filling open shifts
- Managing caregiver call-offs
- Contacting available caregivers for coverage
- Communicating schedule changes promptly
- Confirming that caregivers know where they are expected to be
- Watching for scheduling conflicts, gaps and potential overtime
- Helping coordinate coverage when new clients begin services
- Maintaining appropriate primary and backup caregiver coverage whenever possible
Our team uses Connecteam along with phone, text, email and other administrative systems.
You do not have to know every system on day one, but you must be comfortable learning technology and using multiple communication tools throughout the day.
THE PERSON WHO WILL LOVE THIS JOB
You may be a great fit if you enjoy:
People + Organization + Problem Solving + Purpose
You like putting the pieces of a puzzle together.
You enjoy helping people.
You can handle interruptions without losing track of what needs to happen next.
You understand urgency without creating chaos.
And most importantly, you understand that behind every shift on the schedule is a real person depending on us to show up.
OUR CULTURE
FirstCare Homecare is a family-owned company built around service, relationships and helping people live their best lives at home.
We believe in servant hearts, accountability, teamwork and doing the right thing even when it isn’t the easiest thing.
We work hard.
We support one another.
And when something unexpected happens, we believe in all hands on deck.
If you are looking for a position where you can make a difference every single day—and you’re ready to take ownership of an important role—we would love to meet you.
Apply today and tell us why you believe you would make an exceptional scheduler for FirstCare Homecare & Consulting Services.
Pay: $17.00 - $19.00 per hour
Benefits:
- Flexible schedule
- Referral program
Work Location: In person
