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Paid Health Insurance for employees | Dental | 401-K | Life Insurance | Vacation/Sick Leave
12 Paid Holidays | Personal Observance Leave |Travel Reimbursement
Position Title and No.: Income Maintenance Caseworker III QA
Unit: Quality Assurance - Economic Services Units
Grade/Salary Range: 70 IMC III $50,638 - $92,287 Starting $60,141.80
DESCRIPTION OF WORK: The primary purpose of this position is to manage and direct quality assurance and compliance review
in programs throughout the agency, including but not limited to Medicaid, Food Assistance, and Special Assistance. This position will
have the total and complete responsibility for reviewing records, conducting audits, compiling data to reflect policy, standards, and
compliance trends, and determining caseworker skill sets. This work includes independent research and analysis of all Federal, State, and
Local policy and procedure development so that data tools can be gathered and developed by this position based upon observations and
audit trends. This position will assist supervisors, managers, and the DSS Director in identifying the needs of the agency, objectives, and
strategies for work performance through the actual result of case reviews. This position will conduct and perform detailed analysis of
cases by compiling individual and unit data, developing agency-wide reports, attending internal and external meetings, and assisting in
the implementation of standardized work methods. Once this position has performed ongoing comprehensive audits and identified areas
of strengths and weaknesses, this position will make recommendations for corrective action and will heavily assist management in
implementing those changes. Compliance in all eligibility programs is a must. This position will also be coordinating all federal, state and
county audits in the eligibility programs. This position will assist the supervisor and/or conduct training sessions with individuals or
groups on approval of supervisors.
This position must exercise sound judgment as responsibilities include improving efficiency by independent review and evaluation to
ensure that compliance issues/concerns within the organization are being appropriately evaluated and investigated. This position will
assist management in determining the manner in which problems can be resolved, applying corrective action plans, and completing
ongoing monitoring. This position will develop operational guidelines/review tools and will conduct a large range of diverse audits of
agency records, inspecting and/or investigating the quality of work and reviewing findings. Reviews will be conducted weekly, monthly,
quarterly, and annually. Identified discrepancies/concerns will be shared with agency supervisors, Program Administrator and the DSS
Director, along with any recommendations/action items. This position must have exceptional judgment skills as decisions could affect
any potential future accreditations, licensure, and funding. Decisions by this position may affect program outcomes, service quality and
the regulations of the program which can, in turn, affect funding.
This employee will learn and use programs Compass Pilot and Compass Appointments (Compass Co-Pilot, if issued a DSS iPad) as
required by the position to do, but not limited to request leave, schedule/receive appropriate appointments, set up virtual files,
scan/retrieve documents, receive/send tasks. Experience using Microsoft Office 2000 (Word, Excel, etc.) required.
EDUCATIONAL/EXPERIENCE REQUIREMENTS: Two years of experience as an Income Maintenance Caseworker
Knowledge, Skills and Abilities Required: Thorough knowledge of income maintenance program assigned; considerable
knowledge of all agency and community programs and services which could affect the client/applicant. General knowledge of all
income maintenance programs; good mathematical reasoning and computational skills; ability to read, analyze, and interpret a variety
of regulations, policies and procedures of varying complexity; ability to work independently and prioritize work; ability to instruct and
evaluate the work of lower-level employees. Ability to train employees in new and existing rules, regulations, policies, and procedures;
ability to understand the needs and problems of clients/applicants; ability to perform casework functions under and within structured
time frames. Working knowledge of Windows, Word, NC Fast,etc. Must possess a valid NC Driver's license and have access to a
personal automobile and carry the minimum amount of insurance as required by Wayne County Policy
APPLICATION PROCESS: Only Online applications are accepted via www.waynegov.com.
To be considered for employment, the application must be filled out entirely with all supporting documents attached.
Resumes will not be accepted in lieu of completing the work history of the application in its entirety.
Attach: Diploma & Transcripts
An Equal Opportunity Employer/ADA Compliance
