ROLE SUMMARY:
The Resident Experience Coordinator creates a welcoming atmosphere, assists residents, and provides tours for new prospects. This role enhances the luxury apartment experience by applying RMS Companies' hospitality expertise to create a hotel-like experience for renters. The Resident Experience Coordinator (Floater) will travel between our Asher building in Stamford, CT and our Scribe building in Norwalk, CT.
ROLE RESPONSIBILITIES:
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Act as a professional, enthusiastic, and courteous ambassador of the building and RMS brand
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Plan and host resident events
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Give tours of the building and units to prospective renters – both walk-ins and appointments
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Work in coordination with leasing administrators in Headquarters office to secure leases and fill vacancies
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Assist and welcome residents moving into the building
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Monitor the building for maintenance needs and communicate to Maintenance Staff
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Monitor inbound email, social, and telephone inquiries and respond in a timely manner with the requested information – track and organize all information
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Work with the back-office staff on any payment issues
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Organize mail & packages
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Monitor parking garage
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Enforce community rules
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Establish partnerships and engage the local community
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Handle ad-hoc tasks as needed
ROLE REQUIREMENTS
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Hospitality experience preferred
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Outgoing personality
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Positive energy and willingness to learn
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Training will be provided
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This is a full-time position, and candidates will be required to work weekend and/or night shifts
