About Us
Human Behavior Institute (HBI) is a multi-disciplinary behavioral health care organization that has been in Nevada since 1989. At HBI you will find that we offer innovative services and the ability to gain experiences not available with other companies. Within-house we offer psychotherapy, medication management, crisis stabilization, primary care, IOP and specialty groups as well as having an on-site pharmacy and LabCorp services. We are the one and only “one-stop shop” in behavioral health organizations. HBI also offers an on-site credentialing and billing department as we accept over 30+ different insurances.
The Case Manager Supervisor will oversee a team of case managers and ensure effective delivery service for a diverse client base. This leadership role is ideal for a licensed clinician with a strong background in mental health, experience with the Las Vegas community, and a desire to take on challenges while making a meaningful impact.
Key Responsibilities & Position Expectations
- Supervise, mentor, train, and support a team of 15+ case managers through regular supervision, performance evaluations, coaching, and professional development opportunities.
- Monitor team performance, address staff performance concerns, implement corrective action plans when necessary, and foster a culture of accountability and continuous improvement.
- Manage staffing schedules, caseload assignments, and workflow distribution to ensure effective service delivery and operational efficiency.
- Oversee and manage a high-volume client caseload, ensuring quality, continuity of care, and timely access to services.
- Develop and implement case management and care coordination programs tailored to the needs of individuals with mental health and substance use disorders.
- Provide clinical oversight, guidance, and case consultation to case management staff, including support for high-risk and complex cases.
- Identify high-risk clients and coordinate care in collaboration with behavioral health, medical, housing, crisis, and substance use treatment teams.
- Ensure assessments, service plans, case notes, and other required documentation are completed accurately and within established timelines.
- Review client documentation and conduct chart audits to ensure quality, compliance, and adherence to agency, payer, and regulatory standards.
- Ensure clients receive appropriate levels of care, referrals, housing support, and community-based services to promote positive outcomes.
- Facilitate and oversee referrals to community resources including housing and shelter programs, rental assistance, food banks, employment services, medical care, and other essential supports.
- Oversee housing placement services, housing retention efforts, discharge planning, and community reintegration activities.
- Coordinate care with hospitals, detoxification facilities, residential treatment programs, shelters, crisis stabilization programs, MRT teams, and other community partners.
- Ensure continuity of care following hospital discharges and transitions between levels of care.
- Develop and maintain strong community partnerships to improve client access to services and resources throughout Southern Nevada.
- Maintain and update comprehensive resource and referral networks to support client needs.
- Ensure compliance with all clinical, ethical, organizational, and payer requirements, including Medicaid and managed care standards.
- Monitor program outcomes, key performance indicators, client engagement, retention rates, discharge outcomes, and other quality measures.
- Ensure case management staff complete all required trainings, including CHW, LOCUS, ASAM, DENVER, and other agency-mandated certifications and trainings.
- Participate in internal and external audits, accreditation reviews, and corrective action initiatives as required.
- Monitor service utilization, productivity, and billing practices to ensure services are properly documented, compliant, and billable.
- Support organizational initiatives designed to improve operational efficiency, service delivery, and overall program performance.
- Lead case management team meetings and facilitate interdisciplinary collaboration across clinical, housing, crisis, medical, and substance use disorder treatment programs.
- Participate in payer meetings, community partner meetings, and leadership initiatives representing the organization professionally and effectively.
- Resolve barriers to care and service delivery while advocating for client needs and program success.
- Collaborate with leadership to develop, implement, and improve policies, procedures, workflows, and best practices related to case management and care coordination.
- Create and maintain workflows for referrals, admissions, discharges, follow-up services, and transitions of care.
- Review caseload reports, productivity reports, housing metrics, hospital diversion data, and service utilization trends to identify opportunities for improvement.
- Prepare reports and program updates for organizational leadership, health plans, community partners, and regulatory entities.
- Utilize data and outcome measures to identify service gaps and implement quality improvement initiatives.
- Provide oversight of Suite H case management operations, including management of hospital discharge referrals, housing placements, and care coordination activities.
- Track housing length of stay, discharge planning outcomes, housing retention rates, and community reintegration efforts.
- Support research, program evaluation, and community initiatives, including participation in projects such as the UNLV study.
- Demonstrate the ability to effectively manage crisis situations in real time through assessment, intervention, and de-escalation techniques.
- Maintain current knowledge of behavioral health, substance use disorder treatment, community resources, and industry best practices.
- Perform additional duties and special projects assigned to support organizational and programmatic needs.
Requirements
- Licensed Clinician in the state of Nevada (MFT, LCSW, LMSW, or CPC)
- Minimum of 3 years of experience in the mental health field, including work with adults, underserved, and homeless populations in community-based settings
- Demonstrated knowledge and experience working with individuals with substance use disorders (SUD)
- Strong organizational skills with the ability to multitask and prioritize effectively
- Experience working with diverse populations, including children, adults, and families
- In-depth knowledge of the Las Vegas community, resources, and populations served
- Self-motivated, solutions-oriented, and able to thrive in a fast-paced environment
- Strong leadership skills with a passion for team development and continuous improvement
- Experience in program development and implementation
- Willingness to travel locally and throughout Nevada as needed
Preferred Qualifications
- Bilingual (Spanish or other languages)
- Familiarity with Medicaid, managed care systems, and electronic health records
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Loan repayment program
- Mileage reimbursement
- Paid time off
- Vision insurance
Work Location: In person
Willing to discuss relocation allowance
Pay: $75,000.00 - $95,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Loan forgiveness
- Paid time off
- Relocation assistance
- Vision insurance
Work Location: In person
