A Subway Crew Leader is an employee who has proven to be successful in the Sandwich Artist® position, has demonstrated the ability to lead other employees by example, and has expressed a desire to advance within the company. This employee has outstanding guest service skills and is knowledgeable about all Subway products and operations. This position will lead a shift in the absence of management while upholding and enforcing Subway Corporate & Desert Subway policies and procedures. This is a part-time, variable hour position – meaning, scheduled days and number of hours will vary from week to week, based on expected sales and current staffing available. There are no guaranteed hours in this position.
Proficient at Sandwich Artist:
- Ability to excel at guest service through:
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The creation of a quality sandwich or salad by following proper formulas and assembly procedures as outlined in the Operations Manual.
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Promptly, accurately, and courteously doing so from start to finish.
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Having proper knowledge of all products including:
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Daily specials, promotional items, nutritional items and guides, formulas, holding procedures and temps, and waste procedures.
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Knowledge of proper bread baking and handling:
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This includes knowledge of the Hinge cut.
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All information on correct product handling procedures, including but not limited to:
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Formula proficiency, holding and temperature knowledge, expiration dates and times, waste procedures, ability to utilize day dots, preparation procedures and formulas for all veggies, meats, cheeses, and seafood.
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Ability to maintain a clean restaurant by utilizing:
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Flow-charts available, performing regular restaurant inspections, and proper task delegation to crew.
Cash Control:
- Proper knowledge of daily paperwork that is needed.
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Cash-ins/outs, cash drops, bread counts, opening/closing paperwork, waste, deliveries, etc.
Shift Control:
Dependability:
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At a minimum - be on time, in full uniform and with a “ready to work” approach.
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Ability to cover on short notice in the event of a call in, no call/no show, or termination.
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Ability to assist manager or supervisor on operational issues such as:
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Delegation, cleanliness, compliance, etc.
Image and Presentation:
Prerequisites:
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ANSI accredited food safety certification (food handler’s certificate) Ability to take responsibility of a shift
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Ability to delegate
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Ability to troubleshoot
- Ability to communicate with manager and crew, both verbally and written
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Ability to lift 10 pounds frequently and up to 50 pounds occasionally
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Requires frequent to continuous standing, bending, walking, carrying – climbing on occasion
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Regular and predictable attendance is essential
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Familiar with the Chain of Command
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Ability to recognize potential red flag issues and communicate them to a manager or supervisor
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University of Subway Certification
