Options Home Services | Full-Time | Salary Based on Experience
Options Home Services is an independent provider of one-on-one care dedicated to delivering exceptional support to our clients and their families. We are seeking a compassionate, organized, and relationship-focused professional to join our team as a Community Outreach & Intake Coordinator.
This role serves as the bridge between prospective clients, referral partners, and our care team. The ideal candidate is someone who enjoys building relationships, guiding families through the intake process, and representing our company within the community.
Position Summary
The Community Outreach & Intake Coordinator is responsible for managing incoming client inquiries, meeting with prospective clients and families, coordinating new client onboarding, and maintaining strong relationships with referral sources and community partners. This role plays a vital part in helping families access care while supporting the continued growth of the organization.
Responsibilities
- Manage all incoming client inquiries and referrals
- Meet with prospective clients and families to assess care needs and explain services
- Coordinate client intake, onboarding, and start-of-care scheduling
- Build and maintain relationships with hospitals, rehab centers, senior communities, physicians, and community organizations
- Conduct community outreach and networking to strengthen brand awareness and referral relationships
- Follow up with prospects and referral sources to ensure excellent communication and conversion of leads to active clients
- Maintain accurate documentation and communication within company systems
- Collaborate with office staff and caregivers to ensure a smooth client experience
- Represent Options Home Services professionally in the community and at events
- Assist with urgent client needs and coverage coordination when necessary
Qualifications
- Strong communication and relationship-building skills
- Excellent organization and follow-through
- Ability to multitask in a fast-paced environment
- Professional, compassionate, and dependable demeanor
- Experience in healthcare intake, customer service, admissions, sales, or community outreach required
- Basic computer proficiency required
- Valid driver’s license, reliable transportation, and proof of insurance required
- Ability to pass background check and drug screening
Why Join Options Home Services?
- Meaningful work helping families navigate care solutions
- Supportive and team-oriented culture
- Opportunity for professional growth
- Dynamic role with both office and community engagement
- Competitive salary based on experience
If you are passionate about helping others, building strong community relationships, and creating a positive experience for clients and families, we encourage you to apply today.
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
