A Travel Care Specialist (TCS) must:-
Must be available to work a variety of shifts, including nights, weekends and holidays.
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Have the proven ability to communicate fluently in English (verbally and written); a second language (especially Spanish) is a plus.
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Is detail oriented, highly organized, and able to work in a fast-paced environment.
Duties may include but are not limited to:
Ticket Agent / Customer Service:-
Overall customer care; answering incoming customer requests for travel and company service information via company phone and/or through an online customer service database
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Troubleshoot and resolve customer service issues
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Provide guidance and support to customers navigating the company website, in addition to assisting customers troubleshooting, placing and exchanging online ticket reservations
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Professionally educate, inform and enforce customers on company guidelines and policies
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Provide ADA (American Disability Act) travel and service information and arrange travel assistance, compliant under ADA law, to customers
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Assist with day to day operations of the ticket counter (as needed)
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Promote and sell tickets, seasonal services (gift certificates etc.) via phone and ticket counter
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Clerical duties as assigned (filing, data entry etc.)
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Answer Customer Care calls and Voice Mails
Dispatch Operations:-
Assisting Drivers with job and bus assignments
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Loading buses, Luggage accountability, and Lost and Found Operations
Additional Key Skills:-
Must be able to lift/push/pull up to 50 pounds of luggage
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Basic computer skillsD
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May be required to travel to other locations for support of work if needed / required (short staff, holiday support, etc)
Location of position is at Downtown Baltimore, MD
Peter Pan Bus Lines is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
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