About Give Back:
Give Back supports students facing significant adversity—including involvement in child welfare, homelessness, traumatic crime, or parental incarceration—by providing coaching, mentoring, and pathways to postsecondary and workforce success. The organization partners with schools, communities, and funders to deliver measurable outcomes and scalable solutions that create long-term impact for students nationwide.
Position Overview:
The Manager of Post-Secondary Success oversees Give Back’s strategy, programming, and support systems designed to promote college persistence, post-secondary completion, workforce readiness, and long-term student success.
This role leads the development and implementation of student support initiatives, coaching strategies, institutional partnerships, and data-informed interventions that strengthen student retention and graduation outcomes across multiple post-secondary pathways. The Manager works closely with program staff, coaches, colleges, workforce partners, and organizational leadership to ensure students receive consistent, high-quality support throughout their post-secondary journey. Success in this role requires strong leadership, relationship-building, program management, and data analysis skills, along with a deep commitment to supporting students facing significant adversity.
Key Responsibilities:
Strategic Leadership & Organizational Execution:
· Lead implementation and operational execution of Give Back post-secondary programming across the assigned region.
· Translate organizational priorities into measurable regional goals, operational plans, and performance expectations.
· Ensure regional post-secondary programming aligns with Give Back’s mission, organizational standards, and strategic growth objectives.
· Foster a culture of accountability, collaboration, innovation, and continuous improvement across regional teams.
· Support organizational expansion efforts through strategic planning, operational leadership, and community engagement.
Program Delivery & Service Coordination
· Serve as the primary point of contact with partner universities and Give Back College Students.
· Support post-secondary success for a designated caseload of students.
· Coordinate with cross-functional staff to ensure students remain on track with program requirements, timelines, and engagement expectations.
· Monitor program implementation to ensure post-secondary students receive consistent coaching, mentoring, academic support, and engagement services.
· Support staff in utilizing workshops, curriculum, Learning Management Systems, and student resources effectively.
· Identify opportunities to strengthen program quality, operational consistency, and student outcomes across the region.
Student Coaching, Mentorship & Case Management:
· Ensure all students are connected to consistent coaching through Give Back and support services at their schools throughout their post-secondary journey.
· Support Coaches and Program Staff in maintaining strong advocate-based relationships with students and caregivers. Assist team in identifying barriers impacting student success at Partner Colleges & Universities and implementing interventions or referrals where needed.
· Support staff in guiding students through FAFSA completion, college applications, postsecondary planning, and career readiness processes.
· Promote coaching practices that strengthen student persistence, engagement, and long-term success outcomes.
Partnership Development & External Relations:
· Build and maintain relationships with colleges, employers, and community partners throughout the region.
· Represent Give Back at community meetings, outreach events, school functions, and partnership engagements.
· Collaborate with partner colleges to strengthen student support, enrollment success, persistence, and retention outcomes.
· Assist in resolving partnership challenges and maintaining strong collaborative relationships across external stakeholders.
· Support regional outreach and partnership development efforts that advance organizational growth and student opportunities.
Data Collection, Systems & Performance Reporting:
· Ensure accurate collection, documentation, and maintenance of student and program data across the region.
· Monitor performance metrics related to student engagement, coaching activity, and program delivery.
· Collaborate with leadership to evaluate coach effectiveness, program performance, and operational needs.
· Utilize data insights and reporting to support decision-making, accountability, and continuous improvement efforts.
· Ensure expense reports, travel requests, and operational documentation are maintained accurately and within organizational guidelines.
Financial Stewardship & Resource Development:
· Monitor expenses, travel activity, and operational spending to ensure compliance with budget expectations and organizational policies.
· Maintain records and tracking for parter university gifts/available student seats.
· Support responsible stewardship of organizational resources through operational oversight and financial accountability.
Administrative & Operational Support:
· Maintain operational records, contact databases, and communication systems.
· Provide administrative support related to meetings, scheduling, travel coordination, reporting, and event logistics.
· Support planning, preparation, and execution of student events, trainings, workshops, and organizational initiatives.
· Ensure operational processes, documentation, and reporting activities are completed accurately and on time.
· Maintain confidentiality and adherence to FERPA and organizational policies.
· Provide additional operational and administrative support as needed to ensure successful program delivery throughout the region.
Qualifications:
Education & Experience
· Bachelor’s degree in higher education, education, social work, nonprofit management, counseling, communications, public administration, or related field preferred.
· An equivalent combination of education and relevant professional experience in post-secondary support, student success, nonprofit leadership, youth development, education, workforce development, or program management may be considered in lieu of formal degree requirements.
· Minimum of 2–4 years of experience in student engagement, post-secondary support, program coordination, or community-based services preferred.
· Experience working with colleges, universities, workforce development initiatives, or student support programs strongly preferred.
· Experience supervising staff, coaches, or cross-functional teams preferred.
Skills & Competencies
· Strong leadership, communication, relationship-building, and program management skills.
· Ability to analyze student outcomes, performance metrics, and operational data to support continuous improvement initiatives.
· Strong organizational and time management skills with exceptional attention to detail.
· Ability to manage multiple priorities, partnerships, deadlines, and operational responsibilities simultaneously.
· Strong collaboration, coaching, and problem-solving capabilities.
· Ability to support student persistence, retention, and post-secondary success initiatives effectively.
Technical Skills
· Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
· Familiarity with Salesforce or similar CRM/data management systems preferred.
· Ability to manage student tracking systems, operational reporting, and performance monitoring tools effectively.
· Experience utilizing data systems to track student persistence, engagement, and completion of outcomes preferred.
Compliance & Requirements
· Ability to work evenings or weekends for meetings, training, student events, or partnership activities as needed.
· Ability to maintain confidentiality and adhere to FERPA and organizational policies.
· Ability to travel as needed for institutional partnerships, training, and organizational initiatives.
· Ability to pass all required background and child safety checks.
Compensation and Benefits:
· This is a full-time, salary (exempt) position with a salary of $65,000 – 75,000 per year based on comparable experience.
· Compensation comes with a competitive benefits package with medical, dental, vision insurance, 401(K) retirement plans, access to flexible spending and pre-tax commuter benefits.
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Retirement plan
- Vision insurance
Work Location: Hybrid remote in San Bernardino, CA 92407
