Heavy Duty Service Manager
Location: Pittsburgh, PA
Compensation: Salary + Bonus
Pay Schedule: Weekly
Benefits:
- Medical, Dental, Vision Day One (no waiting period)
- Free uniforms
- Comprehensive benefits package
Position Overview
We are seeking an experienced Heavy Duty Service Manager to lead and oversee all service operations within the Service Center. This role is responsible for driving overall performance across P&L, equipment, personnel administration, workflow scheduling, and customer satisfaction. The Service Manager is accountable for meeting or exceeding annual EBITDA, sales, and inventory goals while delivering exceptional service to customers.
Duties & Responsibilities
- Oversee all service functions and workspaces within the Service Center
- Delegate and direct service tasks while monitoring workflow, productivity, and job progress
- Ensure exceptional customer service by providing expertise, guidance, and resolution of concerns
- Coach and develop employees to achieve high performance and operational efficiency
- Manage costs, assets, and resources to meet financial targets
- Serve as the primary point of knowledge for service operations, inventory, and product processes
- Review and approve work orders and invoices for accuracy, quality, and timeliness
- Perform quality checks on completed work and invoicing
- Maintain strong relationships with vendors, dealers, and subcontractors
- Ensure a safe, clean, and organized work environment
- Monitor employee performance and provide regular feedback and progress updates
- Ensure compliance with all industry standards, regulations, and laws
- Train new employees on company procedures, safety, and workflows
- Stay current on industry trends, tools, materials, and innovations
- Provide accurate reporting on business unit performance to senior management
Education & Training
- High school diploma or GED required; Bachelor’s degree preferred
- Computer literate with proficiency in inventory systems, Microsoft Office, and Google Docs
Knowledge & Experience
- Proven track record in service operations management
- Strong customer service and operational leadership experience
- Ability to perform well under pressure and manage stressful situations effectively
Skills & Abilities
- Strong P&L management capability
- Ability to calculate and manage productivity metrics
- Solid verbal and written communication skills
Work Environment
- Inside and outside conditions
- Exposure to varying temperatures, minimal chemical hazards, vibration, dust, and vehicle noise
Apply today: www.fleetpride.com/careers.
Job Type: Full-time
Pay: $70,000.00 - $90,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Experience:
- P&L: 2 years (Required)
- Karmak: 2 years (Preferred)
- payroll and commission reporting: 2 years (Required)
Work Location: In person
