Position Summary - LDA West Coast
The LDA plays a crucial role in GLH’s mission to help transplant patients in their effort to find lifesaving living kidney donors, while also unburdening transplant center staff. You will serve as a knowledgeable resource for kidney transplant candidates, their families as well as individuals considering living organ donation. Additionally the LDA is the point person for all day-to-day interface with the transplant center staff. THIS POSITION WILL BE WORKING WITH A WEST COAST PATIENT POPULATION.
Key Responsibilities
The daily interactions with patients, caregivers, clinicians, potential donors and their communities is what makes this role uniquely rewarding. Are you ready for the challenge?
Patient & Caregiver Support
- Educate transplant candidates and potential donors on living donation
- Work with patients to strategize, develop, and assist in executing individualized community outreach in close collaboration with transplant candidates and their families
- Available to answer questions, respond to concerns and help guide patients and potential donors, throughout the process
- Provide ongoing check-ins and track engagement progress
Potential Donor Engagement
- Serve as a primary non-clinical point of contact
- Explain the donation process, timeline, and common concerns
- Ensure timely follow-up and handoffs to transplant centers
Transplant Center Coordination
- Act as liaison for assigned centers
- Share updates on candidate and donor activity
- Ensure alignment with center protocols and respond promptly
Outreach & Education
- Lead team meetings and community outreach
- Develop and refine educational content
- Track outreach effectiveness
Documentation & Reporting
- Maintain accurate records of all interactions in CRM
- Monitor key metrics and flag risks or delays.
Qualifications
Have some but not all? Don't let that hold you back. Include a cover letter or personal statement and tell us why you are meant to help patients get a second chance at life.
Most Important
- Uniquely strong interpersonal and empathetic communication skills
- Ability to build trust-based relationships with diverse stakeholders
- Self-starter with meticulous organizational skills
- 3+ years in healthcare, patient advocacy, or related field
- Ability to work independently but also manage multiple communication channels and priorities within a team setting
- Commitment to confidentiality, HIPAA compliance, and professionalism
Strongly Preferred
- Experience in a transplant setting as a donor, recipient, coordinator, administrator (or related field)
- 3+ years experience in outreach or community engagement
- Comfort working remotely with CRM and collaboration tools
- Bachelor’s degree
- Spanish proficiency is a plus
- Experience with Word, Excel, PowerPoint, Canva and Keynote
- Excellent written and oral communication skills
BenefitsCompetitive salary commensurate with experienceSchedule & Expectations
- Full-time, remote
- This position works with west coast transplant centers and patient populations (pacific time zone)
- Monday–Friday (west coast business hours) with some west coast evening hours (approx 2-3x per week) and occasional weekends
- Response expectations:
- Internal/center communications: within 4 business hours
- Candidate/donor inquiries: within 24 hours
Comprehensive benefits tailored for each team memberAn opportunity to make a meaningful impact
- On the lives of individuals and families through promoting living organ donation
- Giving hope to patients who might be frightened and confused about their future.
- Equal Opportunity Employer; accommodations available
Job Type: Full-time
Pay: $66,795.00 - $79,948.00 per year
Benefits:
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Travel reimbursement
Application Question(s):
- Applicants are required to submit a brief cover letter outlining specific interest in, or qualifications for, this position. Please reply "yes" if you can meet this requirement.
Work Location: Remote
