Job Title: Sales Support Specialist
Company: Conntek Integrated Solutions Inc.
Location: Dallas, TX
Job Type: Full-Time, Hourly (Non-Exempt)
Schedule: Monday through Friday, 9:30 AM – 6:00 PM
Pay: $20.00 - $25.00 per hour (depending on experience)
About Conntek
Conntek Integrated Solutions Inc., a US subsidiary of Well Shin Technology Co.(Headquarter in Taiwan), is a supplier of power cords, adapters, and electrical accessories, serving retail, e-commerce, and OEM customers nationwide. We are a small, hands-on team where every person's work has a visible impact on the business.
Role Overview
We are looking for a reliable, detail-oriented Sales Support Specialist to handle daily order processing and support our e-commerce operations. This role covers order entry, marketplace listing maintenance, and pick/pack/ship work in our Dallas warehouse. It is well suited to someone who is organized, efficient, and comfortable wearing multiple hats in a small team.
Key Responsibilities
Order Processing & Sales Support
- Enter and process daily customer orders accurately in our order management system (ERP).
- Print and organize order documents, packing slips, and invoices.
- Respond to customer inquiries by phone and email; assist with quotes and order status updates.
- Coordinate with the sales team and warehouse to ensure orders ship complete and on time.
E-Commerce & Listing Management
- Create and maintain product listings on Amazon, Walmart Marketplace, eBay, and our own website.
- Edit product titles, descriptions, and specifications; upload and organize product images.
- Update pricing and inventory levels to keep listings accurate and competitive.
- Assist with promotional setup and day-to-day store operations.
Order Fulfillment & Shipping
- Pick, pack, and ship products accurately and on schedule.
- Prepare shipping labels and coordinate with USPS, UPS, and FedEx.
- Track shipments and resolve delivery issues, returns, and replacement cases promptly.
Warehouse Support
- Receive and inspect incoming shipments for accuracy and condition.
- Organize inventory and maintain a clean, safe workspace.
- Perform stock counts and report low inventory levels to the team.
- Assist with general warehouse tasks as needed.
Qualifications & Requirements
- High school diploma or GED equivalent.
- Previous experience in order processing, e-commerce, warehouse, or customer service is a plus.
- Basic computer skills required; working knowledge of Excel or Google Sheets preferred.
- Experience with an ERP or order management system (SAP, NetSuite, QuickBooks, or similar) is a plus.
- Bilingual in English and Mandarin Chinese is a plus.
- Strong attention to detail with clear written and verbal communication.
- Reliable, punctual, and able to work independently with minimal supervision.
- Demonstrated attention to detail and situational alertness.
- Ability to stand, walk, bend, and reach for extended periods.
- Willingness to work in a warehouse environment that may be hot, dusty, or noisy, and occasionally outdoors in varying weather conditions.
- Valid driver's license preferred.
Compensation & Benefits
- Starting Pay: $20.00/hour starting; up to $25.00/hour for candidates with prior ERP order-entry or online marketplace experience.
- Health insurance and paid time off available after 90 days of employment.
- Regular performance reviews with the opportunity to grow into a broader sales or operations role.
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
