The Floor Staff/Discovery Guide of Kids Discovery Station (KiDS) will provide support on the museum floor and during special events. Discovery Guides providing excellent customer service to all guests, families, children, vendors, and community members and ensure that the museum's exhibits are re-set and help ensure that the atmosphere is clean, safe, and welcoming.
A successful candidate is expected to have great interpersonal skills to interact with children and adults, to be able to balance group and individual responsibilities, to adapt to changing experiences and schedules, and to possess excellent organizational skills. We expect team members to have the utmost respect for the visitors of KiDS, therefore, confidentiality and integrity are key values of this role.
Key Responsibilities
- Provide excellent customer service and ensuring all guests have a fun, unique and memorable visit
- Greet visitors and answer questions
- Be knowledgable about museum exhibits and daily activities
- Engage museum visitors in museum exhibits and activities
- Setup and maintain exhibits and activities (f.ex. birthday parties or special events) which may include evenings and weekends
- Ensure a clean and well maintained museum space
- Conduct observations, surveys, and record visitor data as needed
- Facilitate or support program delivery as needed
- Represent the museum with the highest level of professionalism
- Perform physical/mental demands in the work environment required for this position
- Communicate and interact effectively and respectfully with visitors, co-workers, supervisors and individuals from other organizations
- Design scavenger hunts and themed crafts for the museum. Ensure the scavenger hunts and crafts are being replaced on time.
- Administer admissions, reception and merchandising functions
- Ensure that the merchandise store is clean, organized, restocked, and products are re-ordered on time
- Ensure the safety and well-being of museum guests
- Work together as a team to ensure that museum areas and party spaces are clean, disinfected and reset as needed and are inviting to guests
- Exercise effective communication skills while working with staff, volunteers, and community members
- Administer admissions, reception and merchandising functions
Qualifications:
- Experience working with children is preferred
- Experience working in customer service is preferred
- Enthusiasm and support for Kids Discovery Station
- Interest in working with children and families, as a member of a team
- Ability to provide excellent customer service to museum visitors
- Be self-motivated and flexible
- Basic computer skills preferred
Work Conditions:
- Flexibility and availability in schedule are required during the week, including evenings, weekends, and holidays. Looking for someone available Sunday - Thursday.
- Typical hours (subject to change monthly) are 10:30 am to 5:30 pm with occasional work from 8:30 am to 5:30 pm or 10:30 am to 7:30 pm. This is a full-time position.
- Job requires a high degree of interaction and engagement with others, including children and families
- Weekend work is required with one weekend day a week
- This position is not eligible for overtime
- Job requires exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
- Job requires standing and walking for an extended amount of time in public indoor or outdoor spaces
- Job requires stooping, kneeling, crouching, and bending
To Apply:
- If you are passionate about providing excellent customer service and creating memorable experiences for children and families, we encourage you to apply for this exciting opportunity by sending your cover letter and a resume to [email protected]
Job Type: Full-time
Pay: $20.00 per hour
Application Question(s):
- Are you available from 8:30am to 5:30pm every day?
- Are you available to work one weekend-day?
Ability to Commute:
- Merced, CA 95348 (Required)
Work Location: In person
