Position Overview
We are seeking a reliable, professional Security Officer to support safety and security operations at retail store. The ideal candidate is disciplined, attentive, and committed to providing world-class customer service. This role involves performing duties that include foot patrol, greeting customers, responding effectively to emergency situations, and preventing criminal activity by acting as a visual deterrent. Officers must maintain a courteous and professional demeanor while strictly adhering to company protocols regarding shoplifting and physical apprehensions.
Logistics and Compensation
- Pay Rate: $19.50 to $20 per hour
Availability & Schedule:
- Schedule: Friday & Saturday 1600-0000
Ideal Candidate
Our ideal candidate is dependable, observant, and professional, with a strong commitment to maintaining a safe and welcoming environment. They communicate clearly, uphold high customer service standards, and represent the community with a polished and respectful presence. They demonstrate excellent judgment, remain calm under pressure, and safely de-escalate situations by utilizing the Manager-In-Charge rather than engaging in physical detentions.
Specific Duties and Essential Functions
- Provide world-class customer service by warmly greeting customers and making direct eye contact at the store entrance.
- Perform frequent walking tours of the store's front exterior and vestibule no less than every 15 minutes.
- Inspect the store's exterior for signs of vandalism or damage, immediately reporting any findings to the Manager-In-Charge and the National Command Center.
- Scan the parking lot for suspicious people and vehicles to maintain site awareness.
- Direct vagrants or loitering persons to leave the property and assist with the removal of unwanted persons as directed by the Manager-In-Charge.
- Accompany Front End Associates during cash pick-ups and deposits when requested.
- Accompany closing Store Associates to their vehicles in locations where employee parking is off-site and the shift extends past closing.
- Act strictly as a silent witness regarding shoplifting suspects; officers are not authorized to stop, detain, question, or accuse individuals.
- Respond to medical or fire emergencies by calling 911, protecting life safety, directing emergency personnel, and notifying the Store Manager.
- Complete clear, concise, and legible Incident Reports for any incidents involving customers, property damage, emergency responses, or physical confrontations.
Licensing
- Possess valid Florida Class D security license.
- Possess valid Driver's License.
Minimum Requirements
- High School Diploma or equivalent.
- 21 years of age or older.
- Ability to pass background screening and drug test.
- Maintain a complete uniform that is clean, wrinkle-free, fully buttoned and/or zipped, with properly polished shoes.
Skills Required
- Clear verbal and written communication skills.
- Strong customer service and active listening skills.
- Ability to remain calm under pressure and evaluate situations effectively.
- Good judgment and situational awareness.
- Professional appearance, demeanor, and attitude.
Other
- Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
- Must be able to successfully complete all training required for the position
Physical Requirements & Work Environment
- Indoor and outdoor assignments: Exposure to various weather conditions while patrolling the exterior front of the store and parking lot.
- Stationary & Mobile Positions: Ability to remain standing erectly for the entire shift while on post; slouching or placing hands in pockets is strictly prohibited.
- Patrol Requirements: Ability to continuously walk on various surfaces during frequent exterior rounds.
- Emergency Response: Must be able to react quickly to emergency situations and safely direct emergency crews to specific locations.
- Sensory Abilities: Must have the auditory and visual ability to monitor the parking lot, communicate clearly, and respond to incidents or directions from the Manager-In-Charge.
- Effective Communication: Ability to clearly exchange information, provide instructions, and draft written reports in English.
Benefits (Full-Time Employees)
- Dental & Vision Insurance
- Holiday Premium Pay: Earn 1.5x your hourly rate for all hours worked on company-recognized holidays.
- Industry-Leading Training
- Work Perks Discount Program
