For over 90 years, Gold Medal has been a leader in the concession industry for both equipment and supplies including popcorn, cotton candy, Sno-Kones and much more.
Due to our continued growth, we are excited to announce a Customer Service Representative opportunity available at our Cincinnati location.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Administer inquiries and orders by e-mail, internet, phone, fax, postal mail.
- Take incoming calls, answer questions, write and process orders.
- Address any issues, concerns or problems that customers and prospective customers may have.
- Make outgoing phone calls to customers and prospects.
- Help to grow new business.
- Assist with dealer promotions.
Job Knowledge, Skills and Abilities:
- Flexibility, adaptability and the ability to learn a wide variety of customer requirements, while delivering quality work, are key attributes of this individual.
- Flexibility, adaptability and the ability to learn a wide variety or product lines and customers, while delivering quality work, are key requirements for this position.
- Strong interpersonal skills. Regular interaction with customers and team members requires a friendly approachable demeanor.
- Ability to communicate professionally, effectively and efficiently in person, on the telephone, over the Internet and in all correspondence.
- Good mathematical competency.
- Must have strong work ethic and a high energy level for fast paced environment.
- Ability to work with a diversified work force and customer base.
- Computer skills including but not limited to, MS Office Word, Excel and basic user- level competence for both Windows and DOS applications.
- Salesforce experience a plus
COMPENSATION/BENEFITS:
- Competitive compensation package including profit sharing.
- Excellent benefits including:
- Medical – We pay most of the weekly premiums for employees
- Dental
- Vision
- Disability insurance
- Life insurance
- Paid Time Off
- 401(k) with Company match
- Company paid holidays
Gold Medal is an equal opportunity employer.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Experience:
- Customer service: 2 years (Required)
Work Location: In person
