Overview
The Case Manager (LPN – Bilingual Spanish) is responsible for coordinating patient care from referral through case completion. This role serves as the primary point of contact for patients, families, healthcare facilities, physicians, insurance companies, assistance companies, and internal teams to ensure patients receive safe, timely, and compassionate care.
The ideal candidate is a licensed practical nurse (LPN) who is fluent in both English and Spanish and possesses excellent communication, organizational, and critical thinking skills. This position requires the ability to manage multiple active cases while maintaining a high level of customer service and professionalism.
Essential Duties and Responsibilities
Case Management
- Coordinate patient cases from intake through completion.
- Review medical records to assess patient needs and identify potential barriers to care.
- Collaborate with physicians, hospitals, case managers, insurance companies, and assistance providers regarding patient care plans.
- Monitor active cases and communicate changes in patient status to appropriate stakeholders.
- Maintain timely follow-up with patients, families, healthcare providers, and clients.
- Ensure all required documentation is complete, accurate, and submitted in a timely manner.
Patient & Family Communication
- Serve as the primary point of contact for patients and their families.
- Explain care plans, services, and next steps in a compassionate and professional manner.
- Provide updates throughout the coordination process.
- Translate medical and care-related information between English and Spanish as needed.
Clinical Coordination
- Coordinate with physicians, nurses, and other healthcare professionals to facilitate continuity of care.
- Review physician orders and medical documentation for completeness.
- Assist in identifying patient care needs and escalating concerns to the appropriate medical professionals.
- Monitor patient progress and communicate significant changes to the care team.
Documentation & Compliance
- Maintain detailed and accurate case documentation.
- Ensure compliance with HIPAA and all company confidentiality policies.
- Complete case notes, reports, and required documentation according to company standards.
- Maintain accurate electronic medical records and client documentation.
Client Relations
- Communicate professionally with hospitals, insurance companies, assistance companies, physicians, and referral sources.
- Respond promptly to inquiries regarding active cases.
- Maintain a high level of customer service while managing sensitive and complex situations.
- Build positive working relationships with clients and healthcare partners.
Required Qualifications
- Current Licensed Practical Nurse (LPN) license in good standing.
- Fluent in English and Spanish (written and verbal).
- Minimum of two (2) years of clinical nursing experience.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to prioritize multiple cases in a fast-paced environment.
- Proficiency with Microsoft Office and electronic medical record (EMR) systems.
- Strong critical thinking and problem-solving skills.
- Ability to work independently and collaboratively within a multidisciplinary team.
Preferred Qualifications
- Experience in case management, care coordination, or utilization review.
- Experience working with insurance companies or healthcare assistance organizations.
- Knowledge of medical terminology and clinical documentation requirements.
- Experience in emergency medicine, medical-surgical nursing, home health, or care management.
- Bilingual customer service experience in a healthcare setting.
Knowledge, Skills & Abilities
- Strong clinical assessment and documentation skills.
- Excellent customer service and interpersonal communication.
- Ability to remain calm and professional under pressure.
- Exceptional attention to detail.
- Strong organizational and time management skills.
- Ability to maintain confidentiality and professionalism at all times.
- Ability to adapt to changing priorities and patient needs.
Compensation
- Pay:$25.00–$35.00 per hour, based on experience, qualifications, and relevant clinical background.
Benefits
Sky Nurses offers a competitive benefits package, including:
- Health Insurance
- 401(k) Retirement Plan
- Paid Time Off (PTO)
- Paid Holidays
- Opportunities for professional growth and advancement
Working Conditions
- Fast-paced office environment.
- Frequent telephone and computer use.
- Ability to manage multiple priorities while maintaining accuracy.
- Occasional after-hours or weekend coverage may be required based on operational needs.
Physical Requirements
- Ability to sit for extended periods.
- Frequent use of a computer, keyboard, and telephone.
- Ability to read and interpret medical records and electronic documentation.
- Ability to communicate effectively via telephone, email, and video conferencing.
Why Join Our Team? At Sky Nurses, you'll play a vital role in helping patients safely return home from around the world. You'll work alongside experienced medical professionals while coordinating life-changing medical transports that require compassion, critical thinking, and teamwork. Every case is unique, providing an exciting opportunity to make a meaningful impact on patients and their families.
Pay: $25.00 - $35.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
Language:
- Spanish & English (Required)
Work Location: In person
