The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations.
Job Duties:
- Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
- Maintain positive guest relations at all times.
- Resolve guest complaints and ensure guest satisfaction.
- Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
- Process all guest check-ins and verify registration information with the guest.
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
- Resolve discrepancies on the room status report with housekeeping.
- You will train with and learn Food and Beverage operations to fill in as needed.
Requirements:
- Previous experience working as a front desk agent or in a similar role.
- Open schedule availability
- Experience working at a hotel establishment (highly desired).
- Proficiency with computers.
- Ability to provide excellent customer service and maintain a professional demeanor at all times.
- Ability to input and access information in the property management system and/or points-of-sale system.
- Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
- Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.
- Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests
Pay: $14.00 - $16.00 per hour
Work Location: In person
