About the Role
Our Customer Service department has temporary full and part-time openings for Customer Service Representatives. These are remote positions.
Location
Remote — open only to residents of MA, NH, or ME Schedule: Full and part-time temporary customer service representative openings available for employment through September 21, 2026.
Required Experience
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Prior experience using eGain for customer service or case management
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Prior experience using AccuTerm for terminal emulation / order processing
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Strong communication and spelling skills
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Typing skills (minimum 30 words per minute)
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Basic PC skills and experience using the internet
Working From Home Requirements
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Reliable high-speed internet of at least 25 Mbps (hard-wired ethernet connection required)
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A private, quiet, distraction-free workspace
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Computer and monitor will be supplied during on-site training
Is This the Job for You?
Candidates who succeed in this role typically possess the following traits:
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Friendly and Helpful Attitude — They consistently maintain a friendly and helpful demeanor, prioritizing customer satisfaction with a smile, both in their voice and written communication. These employees enjoy interacting with people all day.
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Excellent Multitasker — They are proficient in typing and talking with customers simultaneously, ensuring efficient order processing and effective communication.
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Tech-Savvy — They are well-versed in internet usage and online shopping, which is vital for assisting customers with web-related inquiries and concerns.
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Punctuality — They understand the importance of being on time for their shifts, recognizing that their timeliness impacts their co-workers and the overall team's efficiency.
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Goal-Oriented — They thrive in a challenging environment, setting and meeting high standards for call quality, availability, and average call length. They embrace upselling as a necessary and important part of the role.
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Global Perspective — They appreciate the opportunity to connect with customers from around the world, bringing a global perspective to their customer interactions.
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Commitment to Learning — They eagerly participate in a paid, week-long training class, demonstrating a strong desire to continuously improve their skills in processing orders and handling customer inquiries.
Equal Opportunity
We are an equal opportunity employer.
