Job Summary
Join our dynamic team as a Cell Phone Technician and become a vital part of delivering top-tier consumer electronics repair and support! In this role, you will diagnose, troubleshoot, and repair a wide range of mobile devices, and gaming systems including smartphones and tablets, xbox, PS5, ensuring customers receive fast, reliable service. Your technical expertise will help resolve hardware and software issues across various operating systems such as Android and iOS, while providing exceptional customer support. This position offers an energetic environment where your problem-solving skills and technical proficiency will shine, contributing to customer satisfaction and brand loyalty.
Responsibilities
- Perform detailed diagnostics on mobile devices, including hardware and software troubleshooting for Android, iOS, macOS, and Windows operating systems.
- Repair or replace faulty components using hand tools and soldering techniques to restore device functionality.
- Conduct hardware maintenance on smartphones, tablets, laptops, printers, copiers, and other consumer electronics.
- Utilize schematics and technical manuals to identify issues accurately and efficiently.
- Provide technical troubleshooting support for mobile devices and personal electronics in retail or field service settings.
- Assist customers with device setup, software updates, and troubleshooting support to ensure optimal performance.
- Maintain detailed repair logs, inspection reports, and inventory records to ensure quality control and accountability.
Requirements
- Proven experience with mobile phone repair, including smartphone troubleshooting support for both Android and iOS devices.
- Strong knowledge of computer hardware components across macOS, Windows desktops/laptops, and consumer electronics.
- Skilled in hardware diagnostics, electrical soldering, equipment repair, and using hand tools effectively.
- Familiarity with schematics, operating systems, printer/copier repair, and analysis skills for complex troubleshooting scenarios.
- Excellent customer service skills with the ability to communicate technical information clearly to non-technical clients.
- Ability to perform field service repairs or work in retail environments with a focus on technical proficiency.
- Knowledge of technical support processes related to mobile devices and consumer electronics repair.
Join us to leverage your technical expertise in a fast-paced environment where innovation meets customer satisfaction! We’re committed to supporting your growth through ongoing training in the latest device technologies while fostering a lively team atmosphere dedicated to excellence in electronic device repair.
Pay: $17.00 - $22.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
