Job Responsibilities
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Provide technical support for clients centered in the following technologies:
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Server-based systems
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Hypervisor
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Network based storage systems
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Network switches and routers
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Network firewalls
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Backup Systems
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Plan and implement complex projects in a fast-paced environment
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Create detailed project documentation
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Participate in on-call rotation with other engineers
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Participate in monthly maintenance on a rotating basis
Technical Skills and Abilities
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Knowledge and understanding of:
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Microsoft Windows Server
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Microsoft Active Directory
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Cisco catalyst and nexus switches
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Cisco ASA & Fortigate Firewalls
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Microsoft Exchange & Exchange Online (office 365)
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VMware vSphere & VMware VCenter Server
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Analytical and logical approach to problem solving
Other Skills and Abilities
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Ability to effectively communicate with customers, team members, and supervisors
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Detailed time tracking
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Education & Job Requirements
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At least 4 years of experience supporting relevant IT environments and proven track record of successfully completing IT project implementations
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Associate’s degree in Computer Science or related discipline, or equivalent work experience.
Relevant certifications:
