Job Overview
We are seeking a friendly, organized Patient Care Coordinator to guide patients through their dental care experience. This role is responsible for presenting treatment plans, verifying and explaining dental insurance benefits, discussing financial options, coordinating appointments, and following up on recommended treatment. The ideal candidate is confident communicating with patients, experienced with dental insurance, detail-oriented, and motivated to help patients move forward with the care they need.
Responsibilities
- Present treatment plans clearly and confidently, answer patient questions, and help patients understand recommended care and next steps.
- Verify dental insurance benefits, estimate patient portions, obtain pre-authorizations when needed, and explain coverage and financial options.
- Follow up on unscheduled treatment and support patients in scheduling recommended care.
- Coordinate appointments, including treatment, hygiene, specialist referrals, and follow-up visits.
- Maintain accurate patient records, treatment notes, insurance information, and financial arrangements in the practice-management system.
- Provide a welcoming, professional patient experience and serve as a reliable link between patients, providers, and the front-office team.
Qualifications
- Previous dental front-office, treatment coordinator, or patient care coordinator experience required.
- Strong working knowledge of dental insurance verification, benefits, claims, pre-authorizations, and patient estimates.
- Experience presenting treatment plans and discussing financial arrangements with patients.
- Clear, compassionate communication and strong follow-through.
- Comfortable using dental practice-management software; OpenDental experience is a plus.
- Organized, dependable, and able to manage multiple patient needs in a fast-paced practice.
Pay: $23.00 - $27.00 per hour
Work Location: In person
