Overview
Join our dynamic healthcare team as a Dental Patient Care Coordinator, where your energetic and compassionate approach will be vital in delivering exceptional patient experiences. In this role, you will serve as the first point of contact for patients, ensuring smooth clinic operations and fostering a welcoming environment. Your expertise in dental administrative support, insurance verification, and dental terminology will drive efficiency and patient satisfaction. This position offers an exciting opportunity to be part of a dedicated team committed to providing outstanding dental care.
Responsibilities
- Greet patients warmly and manage front desk operations with professionalism and enthusiasm.
- Schedule appointments efficiently using dental practice management software.
- Verify insurance coverage, including dental insurance plans like Delta Dental or Cigna.
- Review and update patient medical records and documentation in electronic health records (EHR) systems.
- Assist patients with intake procedures, explaining treatment plans and answering questions about dental terminology and procedures.
- Handle medical billing processes including CPT coding, ICD-10/ICD-9 coding, and collection of payments through Meditech or Athenahealth platforms.
- Maintain compliance with HIPAA regulations and clinical confidentiality policies while managing sensitive patient information.
- Coordinate with clinical staff to ensure accurate documentation review and care plan updates.
- Manage multi-line phone systems with excellent phone etiquette to address patient inquiries promptly.
- Perform clerical duties such as filing, data entry (including 10 key typing), and maintaining organized medical records.
Experience
- Proven clinic experience in a dental or medical office environment with strong knowledge of dental terminology and medical billing practices.
- Familiarity with electronic health records (EHR) systems like Epic, Meditech, eClinicalWorks, or Dentrix is highly preferred.
- Experience with insurance verification processes, medical coding (ICD-10/ICD-9), CPT coding, and Medicare claims submission.
- Bilingual abilities are a plus to effectively serve diverse patient populations.
- Demonstrated customer service skills with a focus on patient service excellence in a fast-paced setting.
- Strong computer skills including proficiency in Microsoft Office Suite and dental practice management software such as Open Dental.
- Office management experience that includes scheduling, filing, and handling multi-line phone systems is highly desirable.
- Knowledge of clinical confidentiality policies and health information management standards to ensure compliance at all times.
Embark on a rewarding career where your organizational skills, attention to detail, and passion for patient care make a real difference!
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k) matching
- AD&D insurance
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Uniform allowance
- Vision insurance
Work Location: In person
