Champions a values based culture to promote unit effectiveness. Directs and supervises Managed Care Patient Services staff in processing of patients. Supervises scheduling of appointments, patient visits, receiving patients, and maintenance of records; supervises the coordination of other clinic services; responds to requests for patient information and maintains related information for the department. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Interviews, hires, evaluates and trains new employees. Employees in this classification receive general supervision. Employees in this classification supervise Managed Care Patient Services Specialist and Managed Care Sr.
Patient Services Specialist team members. Work is performed in a medical clinic setting in a correctional facility and may require a high degree of contact with patients, facility staff, and other partners.
