Total Tire Solutions is seeking a Service Advisor to help establish and grow our newest location in Lake Charles, LA. This is a customer-facing operational role responsible for coordinating commercial tire service, supporting field technicians, building customer relationships, and ensuring an exceptional service experience from start to finish.
This position is ideal for a motivated professional who thrives in a fast-paced environment, enjoys working with customers, and can balance service operations, sales opportunities, and administrative responsibilities while helping grow a new market.
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Serve as the primary point of contact for fleet customers and walkin clients
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Schedule and coordinate commercial tire service appointments and roadside service requests
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Build and maintain strong customer relationships through proactive communication
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Identify opportunities to expand services and increase customer retention
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Prepare estimates, service recommendations, and invoices
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Assist in developing and growing a book of business within the Lake Charles market
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Dispatch and coordinate mobile tire technicians for roadside, yard, and onsite service calls
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Monitor service schedules to maximize technician productivity and customer responsiveness
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Ensure work orders are opened, updated, and closed accurately
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Maintain service records, inventory documentation, and customer files
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Support daily shop and field operations to ensure efficient workflow
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Collaborate closely with technicians to ensure quality service delivery
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Assist with onboarding and training new team members as the location grows
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Promote a culture of safety, accountability, and customerfirst service
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Help resolve customer concerns quickly and professionally
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Track key performance indicators related to sales, service response times, productivity, and customer satisfaction
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Ensure compliance with company policies and safety standards
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Support leadership initiatives focused on growth, profitability, and operational excellence
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Assist with inventory management and tire ordering processes
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3+ years of experience in commercial tire service, fleet maintenance, transportation, automotive service, or a related industry
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Prior experience as a Service Advisor, Dispatcher, Account Manager, or Operations Coordinator preferred
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Strong customer service and relationshipbuilding skills
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Experience managing service schedules, work orders, and customer communications
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Knowledge of commercial tires, fleet operations, or heavyduty transportation preferred
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Strong organizational and multitasking abilities
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Proficiency with computer systems, service management software, and Microsoft Office
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Ability to work independently and as part of a growing team
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Valid driver's license required
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Be a foundational part of launching and growing a brandnew location
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Build relationships with fleet customers that directly impact business growth
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Play a critical role in supporting technicians and delivering exceptional service
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Opportunity to advance into leadership as the operation expands
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Join a company committed to growth, innovation, and customer satisfaction
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Competitive base pay
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Performancebased bonus opportunities
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Career advancement opportunities
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Ongoing training and professional development
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Stable and growing business environment
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Supportive leadership team focused on employee success
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401(k)
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401(k) Matching
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Dental Insurance
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Flexible Spending Account
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Health Insurance
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Health Savings Account
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Life Insurance
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Paid Time Off
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Professional Development Assistance
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Vision Insurance
Lake Charles, LA (On-Site)
Apply directly through our website or submit your resume to be considered. We're excited to connect with professionals who are passionate about customer service, operational excellence, and helping build something great from the ground up.
Total Tire Solutions and partnership with True North Fleet Services is an equal opportunity employer and is committed to creating an inclusive environment for all employees.
True North Fleet Services, with trusted partner Total Tire Solutions, is a national platform of premier fleet maintenance and repair providers, united by a shared commitment to operational excellence, reliability, and service innovation. Our platform brings together best-in-class, founder-led businesses to deliver comprehensive fleet repair and services across the country. By investing in people, technology, and process discipline, we empower our partners to scale while preserving the local trust and integrity they've built over decades. At True North, we’re building a platform that keeps America’s fleets Road Ready and ensures our customers have complete satisfaction. For more information, please visit www.truenorthfleetservices.com
